Business Details
About
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MI-0103419 We focus on covering you and your family from the risks of everyday life. Please contact our office today to discuss your auto, home, life and health insurance coverage. We appreciate the opportunity to earn your business.
Location
Kirsten Wood - State Farm Insurance Agent
1017 S. Washington Ave, Royal Oak, MI
48067, United States
Hours
Reviews
4.9
156 reviews
5 stars
150
4 stars2
3 stars1
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by the staff, highlighting their professionalism, attentiveness, and willingness to help.
Knowledgeable Staff
Many reviews noted the staff's extensive knowledge about insurance products and their ability to explain complex information clearly.
Personalized Experience
Clients appreciated the personalized attention they received, feeling that their unique needs were understood and addressed effectively.
Positive Recommendations
Numerous customers highly recommended the agency to others, citing their positive experiences and satisfaction with the services provided.
Competitive Pricing
Several reviews mentioned the agency's ability to offer competitive rates and help clients save money on their insurance policies.
- JJJasmineNov 4, 20255.0Been with Kirsten and her team for some years now, and I don’t see myself going anywhere. The customer service is great here, the staff are professional and they’re always on top of things! Shout to Julien for always making it happen for me when I need him promptly, it’s greatly appreciated.
- SSStephOct 17, 20255.0Great service
- LTLuke ThomasOct 17, 20255.0Super kind and helpful! I worked with Mike to get my insurance set up and he made the process super easy.
- TDTamika DonaldsonSep 17, 20255.0Friendly and works hard to review plans to ensure best coverage and to your budget. Helpful and explains everything thoroughly. Takes time with your concerns and diligent at following up.
- BSBrad SprinkleSep 3, 20255.0The insurance company I had been with for almost 20 years decided that customer service was not a high priority for them. Combine this, with non competitive rates, and you force a long time customer to seek out a new provider. Since my local State Farm office is almost within shouting distance I dropped in to compare rates. I met with Austen Wood to discuss my coverage needs and he made some thoughtful suggestions which I very much appreciated. Being forced to do business on an app or through website can allow things to slip through the cracks. I very much appreciated being able to have a sit down discussion. I reccomend the State Farm Royal Oak location for anyone looking to purchase auto and home coverage.
Frequently Asked Questions About Kirsten Wood - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Kirsten Wood - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are on your bill details page.
What can I do using the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service include?
Emergency Roadside Service typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Kirsten Wood - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
What payment methods are accepted at Kirsten Wood - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Can I purchase my insurance policy online through Kirsten Wood - State Farm Insurance Agent?
Typically, you can purchase a policy online at the end of the quote process. If not available, you should contact your agent or Customer Care.
What nearby dining options are available around Kirsten Wood - State Farm Insurance Agent?
Nearby bakeries like Sugar Kisses and Main Donut Shop offer great spots for a snack before or after your visit.
Are there any convenient nearby services to assist with vehicle issues?
Yes, Main and Hudson Service provides automotive repair, towing, and tire services near our office, useful if you experience vehicle troubles while visiting.
Can I find healthcare services close to Kirsten Wood - State Farm Insurance Agent?
Nearby healthcare options include Michigan Podiatry Institute, Royal Oak Foot and Ankle, and Zawaideh Medical Center, which can be convenient if you need medical care in the area.