Business Details
About
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MI-8465660 My vision is to be an insurance professional whose actions are driven by keeping the customers' best interest as my primary goal. My staff will treat all my customers in a caring, friendly, and professional manner. My office will provide a warm, efficient, and seamless services to our customers at all times..
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Michael Church - State Farm Insurance Agent
2740 East Lansing Dr, East Lansing, MI
48823, United States
Hours
Reviews
4.5
191 reviews
5 stars
159
4 stars
10
3 stars0
2 stars
4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the agents for being helpful, friendly, and knowledgeable, particularly highlighting Jordan, Steve, and Ryan for their exceptional service.
Communication Issues
Several reviews noted problems with communication, including unanswered calls and emails, leading to frustration among customers.
Pricing Concerns
Customers expressed dissatisfaction with unexpected price increases and billing issues, with some feeling misled about their quotes.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, particularly regarding the assistance they received during the insurance process.
Agent Recommendations
Specific agents like Jordan, Steve, and Ryan received multiple recommendations for their professionalism and ability to save customers money.
- LMLaila MansurOct 29, 20255.0Jordan was very pleasant and helpful in explaining coverage. Highly recommend him for any future Insurance needs!
- KBKristen BergstromOct 20, 20251.0Agents from this office seem to struggle with communication. I would recommend a different office if not different company altogether.
- DPDianne PoplawskiOct 10, 20255.0My agent Jordan was very helpful and knowledgeable and he is Patient with a capital P! He listens and will take excellent care of you! I promise! DP
- SLScott LaufferSep 30, 20255.0Very responsive and saved me more than half of what I was paying through Progressive.
- PPPeyton PursleySep 29, 20251.0Quoted us one price for our new car, and then switched it up when it came time for the bill. Very overpriced and customer service is far below satisfactory. We have had multiple insurance policies through them for many years, but we will be switching after this.
Frequently Asked Questions About Michael Church - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an insurance quote online at Michael Church - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
How can I get help with billing or payments at Michael Church - State Farm Insurance Agent?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What are the office hours of Michael Church - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and on major holidays such as Christmas and New Year's Day.
What payment methods does Michael Church - State Farm Insurance Agent accept?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Does Michael Church - State Farm Insurance Agent offer onsite parking?
Yes, the office has free onsite parking available for customers.
Can I purchase my insurance policy entirely online through Michael Church - State Farm Insurance Agent?
Typically, you can purchase a policy online at the end of the quote process. If not, please reach out to your selected agent or Customer Care for assistance.
What nearby health and medical services are close to Michael Church - State Farm Insurance Agent that I can visit before or after my appointment?
Nearby health services include Manual Physical Therapy Specialists, Mindful Movement & Physical Therapy, CPS, P.C., and Comprehensive Psychological Services PC, offering various physical and mental health therapies.
Are there any nearby places where I can manage vehicle repairs after discussing auto insurance with Michael Church - State Farm Insurance Agent?
Yes, Davis Collision Center is a nearby automotive repair shop where you can get assistance with vehicle repairs.
What nearby amenities are available for relaxation or entertainment near Michael Church - State Farm Insurance Agent?
Nearby you can find Red Cedar Spirits, a cocktail bar and distillery, and Salon 225 for beauty and spa services to enjoy before or after your visit.