Business Details
About
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MD-33374 - Our office strives to provide our customers with the most efficient and professional service in the Frederick, MD area. We take the time to complete a personalized comprehensive review of our customer's insurance needs. We want to be the first and preferred choice for all of our customers' Insurance and Financial Services needs in Frederick, MD. We focus on Auto, Home, Business and Life Insurance. We provide the best Insurance experience in Maryland. We are here to help life go right.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Kathy Schultze - State Farm Insurance Agent
100 Tuscanney Dr, Frederick, MD
21702, United States
Hours
Reviews
4.7
247 reviews
5 stars
226
4 stars
6
3 stars2
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, attentive, and helpful, providing excellent service to clients.
Agent Expertise
Agents like Kathy, Joe, and Thomas are noted for their knowledge, efficiency, and ability to address customer needs effectively.
Communication Issues
Some customers reported problems with communication, particularly regarding policy updates and responses to inquiries.
Long-term Relationships
Many customers have been with the agency for years, highlighting trust and satisfaction with the service provided.
Mixed Experiences
While many reviews are positive, there are a few negative experiences regarding policy management and customer support.
- SHSandy Haller2 days ago5.0Excellent service, attentive and very friendly staff, Kathy (agent) addressed all of my concerns and make great suggestions for changes. Very happy I changed offices.
- FMFranklin Eduardo Banegas MejiaNov 18, 20255.0Gran servicio y precio amo state farm💖
- MRMaria RodriguezNov 17, 20255.0Gisselle excelente servicio
- PSPhaninder SriramojuNov 10, 20255.0Joe Ohara - Assisted me today to get the better lower monthly rates and he was very helpful in understanding the situation.
- SGSarah GardinerNov 6, 20255.0I recently had to get my vehicle repaired and State Farm along with Joe Hudson's Collision Center made it so easy. My vehicle was done in one week! And it looks beautiful! Such a smooth process!
Frequently Asked Questions About Kathy Schultze - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kathy Schultze - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered!
What payment methods are accepted at Kathy Schultze - State Farm Insurance Agent?
Payments can be made using cash and most major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to log in with your User ID and password to access your billing and payment information.
Who should I contact if I have questions about billing or payments?
Contact your agent for any questions about bills, payments, or Renewal Coverage Offers. Agent contact information is available on your bill's details page.
What can I do with the State Farm mobile app provided by Kathy Schultze - State Farm Insurance Agent?
The app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours of Kathy Schultze - State Farm Insurance Agent in Frederick, MD?
The office is open Monday, Wednesday, Thursday, and Friday from 9am to 5pm, and Tuesday from 9am to 7pm. It is closed on weekends and major holidays.
Can I complete the insurance process online without an agent at Kathy Schultze - State Farm Insurance Agent?
No, you cannot complete the process without an agent. If you don’t have one, an agent will be assigned to you for your insurance needs.
What types of insurance services does Kathy Schultze - State Farm Insurance Agent provide?
They provide Auto, Homeowners, Life, Renters, Business, Motorcycle, Property, Boat, and Pet Insurance.
Which nearby places can I visit near Kathy Schultze - State Farm Insurance Agent for convenience or services?
Nearby places include CVS Pharmacy for medical supplies, Food Lion for groceries, and gas stations like BP and Royal Farms for fueling your vehicle.
Are there nearby dining options customers can enjoy before or after visiting Kathy Schultze - State Farm Insurance Agent?
Yes, customers can visit McDonald's for fast food or enjoy Asian cuisine at Great Wall and JBC Rice Noodles & Ramen nearby.
What healthcare services are located near Kathy Schultze - State Farm Insurance Agent that customers might find useful?
Nearby healthcare providers include Frederick Family Dentistry and Dr. Robert G. Cina, Orthodontics, as well as Old Farm Veterinary Hospital for pet services.