Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
LA-226446
Our mission is to become your first choice for all of your insurance needs by establishing a personal relationship with you & helping you understand the risks you face every day. We focus on Auto Insurance, Home, Renter's, Life, Health, and Business/Commercial Insurance throughout the Ruston, LA area including Simsboro, Monroe, West Monroe, Choudrant, and the rest of Northern Louisiana! When the unfortunate incidents occur, we pledge to be there to assist you-through the good & the bad.
Location
Kim Dupree - State Farm Insurance Agent
1001 N Trenton Street, Ruston, LA
71270, United States
Hours
Reviews
5.0
626 reviews
5 stars
616
4 stars6
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Rachel and Sara, received high praise for their professionalism, friendliness, and attentiveness, making customers feel valued and supported.
Knowledge and Expertise
Agents demonstrated strong knowledge of insurance policies and options, providing thorough explanations and guidance to customers.
Efficiency
Customers appreciated the quick and smooth processes for obtaining quotes and securing coverage, often highlighting the timely responses from agents.
Cost Savings
Many reviews noted significant savings on insurance premiums, with agents actively helping customers find better rates and coverage options.
Overall Experience
The overall sentiment is highly positive, with customers expressing satisfaction and recommending the agency for its excellent service.
- DDDonaldNov 9, 20255.0Rachel has called me for years trying to get me to switch from my current insurance carrier to State Farm. Well, she succeeded this time. With hard work and being persistent, having a attitude of not giving up and showing her commitment to customer service, she won me over. Customer Service is very important to me because of my position in the workplace, Chief Customer Service Officer for the company that I work for. But what was just as important is the money I will save annually. My annual premium is 25% of what I was previously paying. Thanks to Rachel's commitment to helping her customers, not only has she gotten a new customer, but also a new friend. Thanks Rachel Donald
- DNdewayne netherlandNov 6, 20255.0Getting insurance for my vehicles was quick and easy. Sara made some suggestions that made my policy better than I had previously. Sara’s advice saved me money and I came away with a better understanding of what I was purchasing. Thank you !!
- KPKrishna PatelNov 3, 20255.0Kim has been a gem to work with, my family and I have worked her for many years and she has continued to provide us exception services and great customer service. She goes above and beyond with personalized hand written cards for holidays and birthdays and is exceptional at what she does. I have never had a problem of getting in touch with her and highly recommend working with her!
- PLPatricia LeeOct 28, 20255.0Spoke with Sara Corley on 10/22/2025 to obtain a mortgage insurance quote and she responded with a sense of urgency to acknowledge my request. Sara also reviewed and explained (in detail) each line item to ensure I was knowledgeable and comfortable with the coverage of my future new home. Sara was a delight to work with being courteous, professional and providing a timely response to my request.
- JEJ. EmoryOct 20, 20251.0State Farm canceled my home owners insurance because I inquired about claims through the app instead of calling the office. Kim’s office never communicated that this would get me dropped until it was too late. They claim they tell their customers, but this was not the case for me. Now I can’t get home owners insurance through another insurer because State Farm is petty. Thanks Kim… Kim’s office also kept my insurance on a totaled vehicle for two months after I requested the insurance be canceled on said vehicle. They took it off my insurance cards in the app, but kept charging me for the vehicle. The agent I spoke with was evasive and wouldn’t answer direct questions. Eventually, I was able to get a direct answer, and that answer was they’ve been charging me for a vehicle I didn’t have use of.
Frequently Asked Questions About Kim Dupree - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kim Dupree - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Kim Dupree - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on the website, enter your User ID and password to login, and access your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on the bill's details page.
What services are available on the State Farm mobile app?
The mobile app allows you to manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service provide?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Kim Dupree - State Farm Insurance Agent?
The office is open Monday from 8:30 AM to 5:00 PM, Tuesday from 9:15 AM to 5:00 PM, and Wednesday through Friday from 8:30 AM to 5:00 PM, closed on weekends and major holidays.
Which nearby coffee shops can I visit around Kim Dupree - State Farm Insurance Agent?
You can enjoy coffee and snacks at Parish Press or Common Goods Co., both located close by and perfect for a break before or after your visit.
Where can I find automotive services near Kim Dupree - State Farm Insurance Agent?
Jiffy Lube at 916 N Trenton St and another nearby Jiffy Lube location provide automotive repair and diagnostic services conveniently close to the agency.
What nearby places can I visit for dining near Kim Dupree - State Farm Insurance Agent?
Nearby dining options include Taqueria El Padrino Bar & grill for Mexican cuisine and Pizza Hut for pizza, great for meals before or after your appointment.