Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of agents like Amber, Alex, and Nick.
Efficiency
Many reviews highlighted the quick and efficient service provided by the team, making processes like obtaining quotes and handling claims smooth and hassle-free.
Cost Savings
Numerous customers reported significant savings on their insurance premiums, often due to the agents' ability to bundle policies or find better rates.
Professionalism
The agents were frequently described as professional and attentive, with several customers noting their patience and thoroughness in addressing questions and concerns.
Mixed Experiences
While most feedback was positive, there were a few complaints regarding billing issues and unprofessional interactions, indicating some inconsistency in service.