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KY-DOI-863687 The Brian Arends State Farm Agency is committed to providing the right insurance products and financial services for each individual customer based on their lifestyle and needs. We take the time to review your options and ask the right questions so that you can choose suitable policies for yourself and your family. We want you to feel confident knowing that you have the proper protection and services in place to manage the risks of everyday life, recover from the unexpected, and realize your dreams. Contact Prospect State Farm Agent Brian Arends for Auto Insurance, Home Insurance, Condo Insurance, Renters Insurance, Life Insurance, Personal Articles Insurance, Boat Insurance, Health Insurance, Business Insurance, Pet Insurance and more. Get a free quote now.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Brian Arends - State Farm Insurance Agent
9213 US Highway 42, Prospect, KY
40059, United States
Hours
Reviews
4.9
138 reviews
5 stars
134
4 stars1
3 stars0
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting Melanie and Kathy for their exceptional service.
Efficiency
Many reviews noted the quick and efficient service provided by the team, with several customers mentioning how fast their insurance needs were handled.
Professionalism
The team was frequently described as professional and attentive, with agents taking the time to explain policies and ensure customer satisfaction.
Cost Savings
Numerous customers reported significant savings on their insurance premiums after switching to this agency, often highlighting the competitive rates offered.
Claims Assistance
While many customers had positive experiences, a few expressed frustration with the claims process, indicating a need for improvement in this area.
- RWRontay Winston2 days ago5.0Melanie was awesome 👌, was very helpful and knowledgeable. Worked with me to get me the best insurance. I would recommend to go see or call Melanie at state farm.
- MCMariah clarkNov 14, 20255.0Melanie was extremely helpful and answered all of my questions. She made the whole process simple and easy!
- BPBrandon PattersonOct 27, 20255.0Melanie did a great job helping me set up my renter's insurance. She was very knowledgeable to what I needed to meet the complex requirements and gave me a great price as well.
- DKDan KellerOct 27, 20255.0Kathy's support and assistance in managing our hailstorm damage claim was excellent. We are very pleased with her efforts. She is a great representative of State Farm, and we recommend Brian Arends State Farm to our family and friends.
- HSHimanshu ShahOct 21, 20255.0It has been a genuine pleasure working with Brian's team at State Farm. From initial setup to recent policy adjustments, the entire team has been consistently professional and ready to help. I especially want to recognize Kathy, who went above and beyond during my most recent interaction regarding my car insurance needs. She was incredibly professional, efficient, and made the whole process easy. It’s refreshing to work with a highly professional team that truly prioritizes customer service!
Frequently Asked Questions About Brian Arends - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online quote at Brian Arends - State Farm Insurance Agent?
No, you do not have to pay for a quote online. The agency offers free quotes.
Who should I contact if I have billing or payment questions?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Brian Arends - State Farm Insurance Agent?
Open Monday to Thursday from 8:30 AM to 5:00 PM, Friday from 9:00 AM to 5:00 PM, closed on weekends and certain holidays.
What languages are spoken at the Brian Arends - State Farm Insurance Agent office?
English, Spanish, and Chinese are spoken at the office.
What types of insurance products are available at this State Farm agency?
Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Where is Brian Arends - State Farm Insurance Agent located?
9213 US Highway 42, Prospect, KY 40059, USA.
Are there any nearby places of interest to visit before or after your visit to the agency?
Yes, you can visit Hats Off by Helen for hats and fashion accessories, Prospect Nails for beauty salon services, and Highland Cleaners for dry cleaning needs.
What dining options are near Brian Arends - State Farm Insurance Agent?
Nearby dining includes Los Aztecas and Dos Aztecas Mexican restaurants, Arata Sushi for Japanese cuisine, and Gracious Plenty cafe and salad bar.
What fitness and wellness services are available near the insurance agency?
9Round Fitness gym and Eat The Weights fitness training center are nearby for active lifestyle needs.