Recently met to review my policies and make adjustments. It was great to meet in person and the meeting was helpful. Great staff and responsiveness!
AK
Aysu Kollath
Dec 10, 2025
5.0
I can’t recommend Teresa Chapman’s State Farm office enough, especially Karla Gilliatt. I recently moved back to Indiana and needed to transfer my auto insurance, and after feeling a bit unsure about how to navigate the process, I found this office by chance. It ended up being the best thing that could’ve happened.
From the moment I called, I was treated with genuine kindness. Yolanda directed me to Karla, who was truly my Christmas miracle. She took the time to walk me through everything, explained the process clearly, and coordinated the behind-the-scenes details with my previous agent to make the transition seamless. She was patient, supportive, and incredibly friendly, and she even took interest in my move and how I’m adjusting.
Karla had everything sorted so quickly, and I left the experience feeling cared for rather than just processed. It’s rare to find service this thoughtful and personal.
If you’re looking for an insurance team that truly goes above and beyond, this is the office you want. Thank you again, Karla, for making a stressful situation so much easier.
MS
Mark Smith
Oct 4, 2025
5.0
Teresa and her team provide quick, friendly and thorough service. Recently I had to file a claim and the process from start to finish was well managed and convenient. Knowing that a reputable firm was repairing our vehicle and dealing directly with State Farm made the process much more manageable.
AT
Allan Thompson
Oct 3, 2025
5.0
Teresa and her staff have ALWAYS provided us exemplary service and support. They take the time to explain policy terms/conditions/options and how to get the best value for our paid premiums. They were there to assist in any way possible when I was in an accident where the other driver was at fault. They set the bar for the “Like a Good Neighbor…” State Farm customer service motto.
Frequently Asked Questions About Teresa Chapman - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay to get a quote online from Teresa Chapman - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted at Teresa Chapman - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How do I access my online billing and payment information?
You can use the Digital Pay Payment Center link to login with your User ID and password to view billing and payment information.
What services are offered by Teresa Chapman - State Farm Insurance Agent?
They offer insurance and financial services including auto, homeowners, life, renters, and business insurance.
What are the office hours for Teresa Chapman - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance policies and file claims using a mobile app?
Yes, the State Farm mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
Where is Teresa Chapman - State Farm Insurance Agent located?
The office is located at 14 W Main Street, Carmel, IN 46032, USA.
Are there any nearby restaurants where I can dine before or after visiting the agency?
Yes, nearby Mediterranean restaurants such as Fayrouz Grill and Little Cairo, as well as French restaurant La Mie Emilie and Italian restaurant Donatello's, offer dining options close to the agency.
What local attractions can I visit near Teresa Chapman - State Farm Insurance Agent?
You can visit the Carmel Arts and Design District and the World's Smallest Children's Art Gallery, both nearby and great for art lovers.
Are there other financial or real estate services near Teresa Chapman - State Farm Insurance Agent?
Yes, Security Federal Savings Bank, Revolution Mortgage, and several real estate offices like Circle Real Estate and Bell Realty Group are located nearby for your financial and real estate needs.