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IL-534245 Our mission is to become your first choice for all of your insurance needs by establishing a personal relationship with you and helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life Insurance, and Commercial Insurance throughout the St. Charles, IL and Fox Valley area. When unfortunate incidents occur, we pledge to be there to assist you through the good and the bad. My staff and I are 100-percent committed to helping you 1) protect what you have worked so hard for in the past and 2) achieve what you dream of for the future. We do this every day by offering professional guidance, a full range of insurance and financial services, and kind, caring service.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Bill Nelson - State Farm Insurance Agent
1930 W Main St, St. Charles, IL
60174, United States
Hours
Reviews
5.0
282 reviews
5 stars
281
4 stars1
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being responsive, helpful, and professional, with many specific mentions of agents like Tracy, Regina, and Kassandra.
Expertise
The team is recognized for their knowledge and ability to explain insurance options clearly, making the process easier for clients.
Long-term Relationships
Many customers have been with Bill Nelson's agency for years, highlighting the trust and satisfaction built over time.
Efficiency
Reviews frequently mention quick response times and efficient service, particularly in handling policy changes and claims.
Competitive Pricing
Customers noted significant savings when switching to State Farm, often highlighting better coverage at lower rates compared to previous insurers.
- CHCampbell Holinger5 days ago5.0Can't say enough for Bill Nelson and their crew! Have always been helpful through a handful of different situations and make what can be an unpleasant experience as easy as possible! Today especially I'm quite thankful for all of Tracey's help navigating getting a new vehicle and some hurdles associated with it! Thank you so much!
- MMMaya MarquezNov 17, 20255.0Everyone at the St. Charles location is amazing. Very helpful and get things so done extremely quickly. Great location. They even have a bilingual speaking agent’s
- MSMichele StefaniakNov 12, 20255.0Switching my home and auto insurance was an absolutely fantastic experience. From the very first conversation with Kassandra, she demonstrated exceptional attention to detail, walking me through every coverage option and making sure I understood exactly what I was getting. What truly set her apart was her responsiveness. Every question I had was answered quickly and thoroughly, and she kept me updated at every step. No waiting, no confusion--just clear communication and genuine care. If you're considering changing your insurance, don't hesitate. This agency makes the process stress-free, efficient, and even enjoyable. Not to mention I saved a significant amount from my previous policy. I feel confident and secure with my new policies, and I couldn't recommend them more highly!
- ARanna ruffaloNov 12, 20255.0So grateful for this team — especially Holly Hall! She was so kind, knowledgeable and helpful. She made the entire process so easy and made sure everything was completed thoroughly and quickly. Thank you!!
- KJKelly JaworskiNov 12, 20255.0I recently switched over to State Farm from another insurance carrier and I have had a wonderful experience so far! Kassandra from this team was absolutely incredible in getting quotes, documents prepared and finalized in such a quick and easy manner that I only wish I would have switched over earlier! They really do have a great team here. Thank you all for everything!
Frequently Asked Questions About Bill Nelson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I need to pay to get an insurance quote online?
No, you do not have to pay for a quote online. The agency offers free quotes.
What payment methods are accepted at Bill Nelson - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information by logging into the Digital Pay Payment Center with your User ID and password.
What are the office hours for Bill Nelson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Is Bill Nelson - State Farm Insurance Agent wheelchair accessible?
Yes, the agency has wheelchair accessible entrances, parking, seating, and restrooms for your convenience.
Do I need an appointment to visit the agency?
No, appointments are not required, but online appointments are available for your convenience.
What types of insurance does Bill Nelson - State Farm Insurance Agent offer?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
Which nearby places can I visit for dining before or after meeting with the insurance agent?
You can visit Fahrenheit Restaurant, Macarena Tapas, Muscle Maker Grill, Capriotti's Sandwich Shop, or Pomodoro E Mozzarella for dining options near the agency.
Are there wellness or fitness centers near Bill Nelson - State Farm Insurance Agent to visit after an appointment?
Yes, nearby you can find Power Moves Yoga and Body & Brain Yoga studios where you can attend fitness or yoga sessions.
What other services or shops are nearby that customers might find useful?
Near the agency, customers can find Starbucks for coffee, Dazzling Nails for beauty services, and H&R Block for financial services.