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IL-100299850 - Our Mission is to help protect your family and save on auto insurance, home insurance renters insurance, life insurance and more in Cook, Dupage, Kane, Will and Lake County. Proudly providing insurance in Bartlett, Elgin, West Chicago, Bloomingdale, Streamwood, Carol Stream and surrounding areas. We offer Business Insurance!! We would love to protect you and your family. Call, click or stop in and say Hi!!
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Michelle Twitchell - State Farm Insurance Agent
945 S. Route 59, Bartlett, IL
60103, United States
Hours
Reviews
4.9
942 reviews
5 stars
916
4 stars
18
3 stars0
2 stars1
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for being friendly, knowledgeable, and responsive to customer needs.
Efficiency
Many customers noted the quick and smooth process of obtaining quotes and switching policies.
Professionalism
Agents are described as professional and patient, providing clear explanations and guidance throughout the insurance process.
Savings
Numerous reviews highlight significant savings on insurance premiums compared to previous providers.
Overall Satisfaction
Customers express high levels of satisfaction with their experiences, often recommending the agency to others.
- TOTalia OberlingNov 12, 20255.0Steve was incredible! He was very kind, extremely informative, flexible with scheduling calls, and very efficient! We just switched from Geico to State Farm and now have policies for our auto, home and we added a life policy. Steve answered every question and was very patient with me. He was so kind and knowledgable- and I enjoyed our conversations and even learned a lot! We feel like we hit the lottery finding Steve and State Farm (and your agency!) are so lucky to have him! THANKS FOR EVERYTHING, STEVE!!!!
- NSN SmithNov 12, 20255.0Worked with Steve to draft a new insurance policy. I am very pleased to have a significantly lower rate with an apples to apple comparison with my current insurer GEICO. Not only did I receive a better monthly: 6 month rate it’s even better because of an added benefit of renters insurance. WOW! I found Steve to be knowledgeable, Personable, and efficient. I would tell anyone give State Farm a call and see if they can give you a better deal on insurance Looking forward to working with Michelle Twitchell’s agency
- LOLizeth OrtizNov 6, 20255.0My experience was very client-centered, with my best interests clearly in mind. I was able to lower my rates, add benefits, and never felt rushed throughout the process. I highly recommend Steve — he was approachable, responsive, and easy to reach by both text and phone. I never felt pressured to make a purchase, and even after getting my insurance, I continue to receive excellent support. It’s reassuring to know I have someone I can reach out to whenever I have questions. I definitely recommend Steve with State Farm Insurance!
- JBJason BainesOct 31, 20255.0My insurance agent was Steve R, he contacted me shortly after I filled out an online quote. He made sure he found me the best car insurance policy available. I was really happy that he allowed me to think about the quote for a few days, and wasn't overly aggressive with making a sale. Lastly, I appreciate that he answers the phone!! Being available means a lot, Thanks Steve! and thanks State Farm, I'm happy to be a part of the family. JB
- SKSue KlaverOct 28, 20254.0I just finished switching to State Farm. The main reason was the agent,Blair. He talked to me about switching 6 months ago,and must have ESP,because I was seriously thinking about leaving my current insurance. I remembered him because he was courteous and so patient explaining everything to me. With all the problems with customer service these days, he stands out. I would highly recommend him to prospective customers. Sue Klaver.
Frequently Asked Questions About Michelle Twitchell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online with Michelle Twitchell - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Michelle Twitchell offers free quotes!
What payment methods does Michelle Twitchell - State Farm Insurance Agent accept?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website. Enter your User ID and password to login and view your billing and payment details.
What are the office hours for Michelle Twitchell - State Farm Insurance Agent in Bartlett, IL?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends and specified holidays.
What types of insurance does Michelle Twitchell - State Farm Insurance Agent provide?
They offer a variety of insurance products including auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
Can I manage my insurance account using a mobile app?
Yes, their mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
Is Michelle Twitchell's office accessible to both English and Spanish speakers?
Yes, services are available in both English and Spanish.
What nearby places can I visit before or after visiting Michelle Twitchell - State Farm Insurance Agent?
Nearby you can enjoy a meal at Bao Chinese Gourmet, relax at Zen Spa, or grab ice cream at Oberweis. These spots offer convenient and enjoyable options close to the insurance office.
Where can I find convenient shopping or services near Michelle Twitchell's office?
You can visit Wise Guys Vapes for tobacco and e-cigarettes, Siri Indian Grocery for specialty foods, or The Great Frame Up for framing services, all located nearby.
Are there nearby dining options around Michelle Twitchell - State Farm Insurance Agent?
Yes, there are several dining options including Dogfather Hot Dogs for quick eats, McMae's Tavern & Grill for American cuisine, and North of the Border for Mexican food.