Bankers Life

Reviews

• LL

  Luke

  Sep 27, 2025
  1.0
  Communication was terrible.
• AC

  Aly Carlisle

  Dec 2, 2021
  5.0
  Extremely helpful staff and accommodating agents that went out of their way to make sure I had a correct understanding of what insurance plan I was getting for my family.
• VM

  Vicki Martin

  May 15, 2020
  1.0
  What a sorry excuse for an insurance company. My parents paid in to their LTC policy for 20 years. With their advanced age and declining mental & physical health it was time to use the resource they had the forethought to obtain. After all it is their hard earned money. A local insurance agent contacted Bankers well in advance & had received information on the policy. Everything looked good for a local assisted living facility. CAUTION: unless it says Dependent living don’t even think about it. Mom was suffering with complications from diabetes. Was dependent so she was insured. But... because dad was the policy holder & mom a claimant, the online information was on dad only. So there is no online info on a second claimant. In fact all you get is info on insured & right from the start dad was a big DENIED. Disturbing. So the dance begins. Calling. Calling. We can’t talk to you. We don’t have your POA. I faxed, I mailed. Wait. Call. No POA. I fax. Wait. Call. No POA. I fax, wait, call. No POA. I fax 3 times. After months of this I finally get a letter. THEY HAVE MY POA! I call. In the meantime all correspondence is going to my father who loses or hides all mail so I’m not seeing it. I have asked that all mail go to me. It’s not. Finally they agree to mail to me. But they continue to mail to dad. Every time I call they argue about my POA. Then COVID-19 hits. Lock down. At that time they finally mail TO DAD (I just happen to be standing outside) their qualifications. This is 4 months in. After the 90 day self pay is met. But of course they haven’t even paid on mom so who knows at this point. In the meantime mom’s health has put her in next level of care. Correspondence is still going to dad. I’m dropping off supplies when dad opens mail box. Mom has mail from Bankers but it had been forwarded due to wrong address. Bankers now has mom living in Florida in another facility with the wrong diagnosis! I call, hung up on. Call, wait 47 minutes on hold & then line dropped. Finally I talk to someone after the POA discussion & they say oh, it’s only a mistake. I can’t check claim on mom so who knows if someone else’s claim is being paid on their policy but I’m told it’s no big deal. Now mom has moved on to a nursing home. So comforting that we are going thru traumatic life changing events with the compassion of a dead fish. Still no way to verify policy claims. Still just denied. Dad is a lifetime farmer. Doesn’t even realize with Severe Small Vessel Disease & Concussion Syndrome his mind is failing. Doesn’t know night from day. Eats cereal every time he wakes up. Has lived here his whole life but can’t find home or anywhere else. Everyone is stealing from him cause he can’t find things. If he was 4 you wouldn’t give him a gun, a car, a stovetop, a credit card, money, cattle to feed, a tractor, a diabetic woman, clothes that aren’t clean, an unfamiliar street or surroundings, medication. Dad mentality is failing thru age & damage from his occupation but he’s still our dad. They won’t pay on him because he doesn’t “trigger” their definition of what turns out to be 1) cognitive impairment-locked in a facility. So if you have suffered mental health please pray it’s severe enough for complete imprisonment. And not that you are living assisted like a human being with dignity. 2) fit Bankers requirements for ADL (activity for daily living) dressing, showering etc. Any of the reasons that make my family breathe easier, because dad is with people who care for him. Nope. Denied. The safety he requires. Denied. I call the local office after delays and lack of information from corporate. When I asked for a status update the very first thing said was “well I don’t have a POA”. Really! Did I get mouthy! Hell yes I did. This is people’s lives. Their money. Never recognized as humans. I got laughed at by the agent. Pray to God your parents never get old cause it’s a laughing matter to Bankers.
• MD

  Mark Drahos

  Mar 1, 2020
  5.0
  Literally have been in the business of helping people for over 140 years! Not a lot of insurance companies can say that. Great products, great people who truly care about serving the community.

Frequently Asked Questions About Bankers Life