Business Details
About
Insurance ConsultantLife Insurance Agency
Fortress Insurance Services of Ames, IA, connects friends who need auto, home, business, or life insurance and is licensed in 29 states. Services By Appointment
Location
Hours
Reviews
4.9
625 reviews
5 stars
606
4 stars
14
3 stars1
2 stars0
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Fortress Insurance is consistently praised for its exceptional customer service, with many customers highlighting the friendliness, responsiveness, and professionalism of the staff.
Expertise and Support
Customers appreciate the knowledgeable agents who provide clear explanations and guidance on insurance options, helping them navigate complex situations.
Timeliness and Communication
The team is noted for their quick responses and proactive communication, ensuring that clients feel supported and informed throughout their insurance processes.
Value and Savings
Many reviews mention the ability of Fortress to find competitive rates and save clients money on their insurance policies, enhancing overall customer satisfaction.
Mixed Experiences
While most feedback is positive, there are a few isolated incidents of dissatisfaction, particularly regarding communication issues and specific service failures.
- DVDamon VilmontNov 15, 20254.0Excellent insurance provider.
- MHMaranda HarveyOct 24, 20251.0Recently sent an e-mail with an inquiry about how it would effect my homeowners insurance if I did some work on my home. Didn't get a reply at all. Thankfully I haven't had to try to file a claim
- LALOU ANN ANDERSONOct 21, 20255.0I really appreciate them trying to understand my emails and explain so much to me as this Insurance and Medicare is confusing
- KBKatlyn BalbianiOct 17, 20255.0Fortress has the best customer service all around. No matter you talk with, they go above and beyond to meet your needs + answer all your questions!
- FSFrank SolidayOct 2, 20255.0Very good service, friendly reps
Frequently Asked Questions About Fortress Insurance Services
Why'd my rate go up?
Insurance rates can increase for various reasons, even without a claim. These may include rising costs due to inflation, changes in your personal profile, regional risk trends, or industry-wide adjustments. Rate changes often reflect broader market conditions rather than individual history. If you're concerned about a recent increase, we'd be glad to review your policy and explain the factors involved.
Am I covered to rent a car?
Your personal auto insurance typically covers rental cars, particularly for liability. However, coverage for damage can vary by policy. It's important to verify if your policy includes collision and comprehensive coverage for rentals. Rental companies also offer additional insurance options. For business rentals or specific inquiries, we recommend consulting with your insurance agent.
What is an umbrella policy?
An umbrella policy provides additional liability protection beyond your standard insurance policies. It becomes effective when your existing policy limits are reached, offering extra protection for your assets in case of significant injuries, property damage, or legal claims for which you're held responsible.
What types of insurance policies do you offer?
We offer a comprehensive range of insurance policies including home, auto, health, life, and business coverage. Our services span from personal protection to commercial insurance, and we customize policies to meet your specific requirements and ensure comprehensive coverage.
How do I know which insurance policy is right for me?
Our insurance professionals will evaluate your lifestyle, assets, and objectives to suggest coverage options that align with your needs and financial considerations.
What's the difference between liability, collision, and comprehensive coverage?
Liability insurance covers damages you cause to others. Collision insurance protects your vehicle in case of accidents. Comprehensive insurance provides coverage for non-collision incidents such as theft, fire, or weather-related damage.
Do you offer coverage for small businesses?
Indeed, we provide customized commercial insurance solutions for small businesses. Our offerings include general liability, property insurance, workers' compensation, and various other coverage options.
Why did my insurance rate go up even though I haven't filed a claim?
Insurance rates can increase due to factors such as inflation, changes in your personal profile, regional risk trends, or broader market adjustments beyond individual claim history. We can review your policy to explain specific reasons for any increase.
Does my personal auto insurance cover rental cars?
Your personal auto insurance generally covers liability for rental cars, but coverage for damage varies by policy. Verify if collision and comprehensive coverage for rentals is included, and consult your agent for business rentals or specific details.
What is an umbrella insurance policy and do I need one?
An umbrella policy provides extra liability protection beyond your standard policies, activating after your existing policy limits are reached to protect your assets against significant claims or damages.
What types of insurance policies does Fortress Insurance Services offer?
We offer a wide range of insurance, including home, auto, health, life, and commercial insurance, with personalized policies to meet individual or business needs.
How can I determine which insurance policy is right for me?
Our professionals assess your lifestyle, assets, and financial goals to recommend coverage options that best suit your needs.
What is the difference between liability, collision, and comprehensive coverage?
Liability covers damages you cause to others, collision covers damage to your vehicle from accidents, and comprehensive covers non-collision incidents such as theft, fire, or weather damage.
Does Fortress Insurance Services provide insurance for small businesses?
Yes, we offer customized commercial insurance solutions including general liability, property insurance, workers' compensation, and other business-related coverage.
What are Fortress Insurance Services' office hours and are appointments available outside these times?
Our office is open Monday to Friday from 8:30 AM to 5:00 PM. Night and weekend appointments are available by request.
What nearby businesses are close to Fortress Insurance Services that customers might find helpful?
Nearby you will find Law Mosley for legal services and wills, and several real estate agencies like Miranda Brockman Real Estate Team and REMAX Real Estate Center, which can be useful if you're seeking home or business insurance connected to property transactions.
Are there nearby businesses around Fortress Insurance Services where customers can find related services or shopping options?
Yes, Sherwin-Williams hardware store for building supplies and Wagner's Golf shop for sporting goods and outdoor gear are close by, offering convenient options for customers handling home improvements or leisure activities.
How can nearby Nationwide Mutual Insurance Company help customers of Fortress Insurance Services?
Nationwide Mutual Insurance Company nearby offers additional insurance services, so customers can explore multiple options and get broader advice to ensure they choose the right coverage for their needs.