Business Details
About
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GA-675583 Our Mission is to earn your insurance and financial services business by doing what is best for you while continuing to monitor changes in your everyday life. My team members and I actively serve as volunteers at local community events throughout metro Atlanta on a weekly basis. We sincerely believe it is important to give back to the metro Atlanta community that has supported and allowed us to provide insurance and financial services for all of these years. It will be an honor to serve you!
Location
Eric Lu - State Farm Insurance Agent
5755 Lawrenceville Hwy, Tucker, GA
30084, United States
Hours
Reviews
4.9
113 reviews
5 stars
109
4 stars1
3 stars0
2 stars
2
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team, especially agents like Eric, Vickie, and Alex, received high praise for their attentiveness, professionalism, and willingness to help clients with their insurance needs.
Expertise
Customers frequently noted the agents' knowledge and ability to explain insurance policies clearly, helping clients understand their options and make informed decisions.
Long-term Relationships
Many clients have been with Eric Lu's agency for years, highlighting the trust and reliability they feel with the team, which contributes to their loyalty.
Mixed Experiences
While most feedback is positive, there are some reports of miscommunication and errors, particularly involving policy changes and customer service interactions.
Teamwork
The office is recognized for its collaborative environment, with multiple agents working together to provide comprehensive support to clients.
- TNthủy nguyễnNov 13, 20255.0Huu Pham is very attentive, helpful, and responds quickly. He provides clear and timely support, making everything smooth and easy. Really satisfied working with him!
- YOYến My ĐoànAug 4, 20255.0Thank you for helping me with handling my claim.
- HMHUNG MAIJul 21, 20255.0Been with ERIC office for over 20 year. Eric provides great service for auto and renters. He always ready to help! Thanks Eric!
- MBMontay BaileyJul 21, 20255.0I been with State Farm 25 yrs and they are Marvelous...Mrs. Vickie is Great and always take care of me for auto and home. THIS BRANCH IS AMAZING!
- HTHong Son TranJul 1, 20255.0Tôi mua bảo hiểm. State farm.xe nhà. nhân thọ bảo hiểm nhà..chung văn phòng. Eric Lu. Mua bảo hiểm 20 năm. sáng sằm tiếp xúc.
Frequently Asked Questions About Eric Lu - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Eric Lu - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted by Eric Lu - State Farm Insurance Agent?
They accept cash and most major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login and view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill. You may also reach out to Eric Lu's main phone at +1 770-564-0994 or email eric.lu.ssoi@statefarm.com.
What services can I manage through the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service provide?
It typically covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one-hour of locksmith services, and one-hour of mechanical labor for select services.
Can I purchase an insurance policy online from Eric Lu - State Farm Insurance Agent?
Typically, you can purchase a policy online at the end of the quote process. If this option is unavailable, please reach out to your selected agent or Customer Care.
What are the business hours of Eric Lu - State Farm Insurance Agent?
They are open Monday through Friday from 9:00 AM to 5:30 PM and closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
What nearby educational facilities are close to Eric Lu - State Farm Insurance Agent?
Nearby educational facilities include 1st Creative Learning Academy and Luma Montessori, both preschools. Customers visiting Eric Lu might find these convenient for childcare or preschool services.
Which nearby services can complement a visit to Eric Lu - State Farm Insurance Agent?
Adjacent services such as Gloss Car Wash for vehicle cleaning, and AutoZone for automotive parts and accessories, are nearby and might be useful for customers with auto insurance needs.
Are there any nearby community amenities or eateries near Eric Lu - State Farm Insurance Agent?
Yes, the area features places like Bojangles' Famous Chicken 'n Biscuits for fast food and Speedy Cafe for dining and convenience. Also, Harmony Grove Soccer Complex offers a recreational venue nearby.