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GA-124941 Navigating through the world of auto, home, and life insurance can be a bit puzzling. That's why having someone who genuinely loves handling it on your behalf can make all the difference. Our main aim is to create an incredibly welcoming experience, right from the moment you reach out to us. If your past interactions with insurance companies have left you feeling less than thrilled, we warmly encourage you to give us a call. Let us unveil the true meaning of exceptional customer service right here in Suwanee, GA.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Tom Houlihan - State Farm Insurance Agent
950 Scales Road, Suwanee, GA
30024, United States
Hours
Reviews
5.0
309 reviews
5 stars
305
4 stars2
3 stars1
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for their friendly, knowledgeable, and responsive service, with many customers highlighting individual agents like Amy, Monica, and Stephanie for their exceptional support.
Efficiency
Customers frequently mention the quick and efficient handling of their insurance needs, including smooth transitions and prompt responses to inquiries.
Long-term Relationships
Many reviews reflect long-standing relationships with the agency, with clients expressing loyalty and satisfaction over many years of service.
Competitive Pricing
Clients appreciate the competitive rates and coverage options provided, often noting significant savings compared to previous insurers.
Personalized Attention
The agency is recognized for its personalized approach, with staff taking the time to understand individual customer needs and providing tailored solutions.
- JSJean Sams4 days ago5.0We have used them for car and home ,more years than I count. My husband has dementia and I am executive dysfunctional (it is a real thing), Monica has gone out of her way numerous times to keep us on the right track. We really are thankful for both Monica and Tom.
- RHRobert HagerNov 5, 20255.0I have worked with Amy Perlman and she has done an excellent job at understanding my family needs and delivering wonderful customer service. For me, that goes a long way building that relationship and knowing if something comes up in the future I know I can count on her.
- BFBrendan FrankeOct 28, 20255.0Liz is awesome, I appreciate her patient attitude and willingness to help. She’s super efficient and quick to action which I know can be hard to do but I appreciate nonetheless.
- HHHamid Reza HassanzadehSep 24, 20255.0Had a very smooth transition to state farm with help of Liz and Amy. Thank you guys.
- MPMichelle PetitSep 13, 20255.0Tom Houlihan- State Farm Insurance, insures everything in my house. My house our cars and my grown daughters car for at least Thirty years. Recently I had an accident. The staff was very patient and helpful. All I had to do was describe the accident. They told me where to get a rental car and recommended a place to have my car repaired. Two phone calls and a drive to the car rental and drop off my car at the collision repair. Three days later I picked up my freshly repaired and detailed car. Bingo bango, no fuss no muss. Mr Houlihan staff took care of the rest. The staff is fabulous!!! By the way Classic Collision that they recommended was also was wonderful. Kept me informed as they completed each step of the repair and returned my car fixed and looking brand new.
Frequently Asked Questions About Tom Houlihan - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Tom Houlihan - State Farm Insurance Agent?
No, you can get a free quote online without any payment.
What payment methods are accepted at Tom Houlihan - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website and log in with your User ID and password to view your billing and payment details.
Who should I contact if I have questions about billing or payments?
Contact your agent whose phone number and email are available on your bill's details page.
What services can I manage using the State Farm mobile app offered by Tom Houlihan?
You can manage your insurance and banking accounts, get roadside assistance, file claims, and more through the app.
What does Emergency Roadside Service cover at this agency?
It covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of Tom Houlihan - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM Eastern Time, and closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.
Is Tom Houlihan - State Farm Insurance Agent accessible for people with disabilities?
Yes, the agency has wheelchair accessible seating and restrooms, including unisex and wheelchair-accessible restrooms.
Are there nearby places I can visit before or after my appointment at the agency?
Yes, nearby you can enjoy a cup of coffee at Zoom Coffee Roasters, get a meal at Cooley's Pizza, or relax with a treatment at Bliss Nail Boutique or Happy Nail Spa.
How can nearby health services assist customers visiting Tom Houlihan - State Farm Insurance Agent?
Customers can access nearby health services such as K&L Yonsei Education for chiropractic care, Psychiatry for mental health support, and Parker Health Corp for doctor's services.
What nearby business services could be useful for clients of the insurance agency?
Clients can find employment help at Atlantic Workforce or legal advice at Ree Law and Braun & Ree, all located close to the agency.