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GA-124941 Navigating through the world of auto, home, and life insurance can be a bit puzzling. That's why having someone who genuinely loves handling it on your behalf can make all the difference. Our main aim is to create an incredibly welcoming experience, right from the moment you reach out to us. If your past interactions with insurance companies have left you feeling less than thrilled, we warmly encourage you to give us a call. Let us unveil the true meaning of exceptional customer service right here in Suwanee, GA.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Tom Houlihan - State Farm Insurance Agent
950 Scales Road, Suwanee, GA
30024, United States
Hours
Reviews
5.0
315 reviews
5 stars
311
4 stars2
3 stars1
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
The agency is consistently praised for its exceptional customer service, with many customers highlighting the friendly, knowledgeable, and responsive staff.
Professionalism
Reviews frequently mention the professionalism of the agents, who are described as thorough, patient, and dedicated to helping clients understand their insurance needs.
Long-term Relationships
Many customers have been with the agency for years, indicating strong loyalty and satisfaction with the service provided over time.
Competitive Pricing
Customers appreciate the competitive rates and coverage options offered, often noting significant savings compared to previous insurers.
- OYOlga Y3 days ago5.0Been with doing business for years. AMY IS AWESOME. She always looks out for any discount that my family and I can save. She is very helpful and knowledgeable. Thank you for all you do and I will continue to use her.
- ADAnthony DeanDec 17, 20255.0Great service from the team at Tom Houlihan’s agency!! Quick response and very thorough while being reasonable priced! Highly recommend for your insurance needs!
- TPTripp PrinceDec 5, 20255.0Incredibly pleased with my experience with Tom and his entire staff. They go the extra mile to help you understand your coverage and patiently respond to any questions that you may have as a customer. This level of customer service is increasingly rare and wildly refreshing when you encounter it. Can't recommend them enough!
- PWPat WeinstigerNov 26, 20255.0I was very impressed by Amy and Tom they were very helpful and wanted to make sure I understood everything and that I was happy. They made me feel like I was in good hands all I have to do is call them I’m one happy customer. Pat Weinstiger
- BGBob GrasonNov 25, 20255.0Tom, Just a note of appreciation to you and your staff. That, being when ever I have questions or next help. They are ready to assist in a very professional manner. I have been with State Farm for 68 years. I won't change for anything. Keep up the great service. Warm Regards, Bob
Frequently Asked Questions About Tom Houlihan - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Tom Houlihan - State Farm Insurance Agent?
No, you can get a free quote online without any payment.
What payment methods are accepted at Tom Houlihan - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on their website and log in with your User ID and password to view your billing and payment details.
Who should I contact if I have questions about billing or payments?
Contact your agent whose phone number and email are available on your bill's details page.
What services can I manage using the State Farm mobile app offered by Tom Houlihan?
You can manage your insurance and banking accounts, get roadside assistance, file claims, and more through the app.
What does Emergency Roadside Service cover at this agency?
It covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of Tom Houlihan - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM Eastern Time, and closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.
Is Tom Houlihan - State Farm Insurance Agent accessible for people with disabilities?
Yes, the agency has wheelchair accessible seating and restrooms, including unisex and wheelchair-accessible restrooms.
Are there nearby places I can visit before or after my appointment at the agency?
Yes, nearby you can enjoy a cup of coffee at Zoom Coffee Roasters, get a meal at Cooley's Pizza, or relax with a treatment at Bliss Nail Boutique or Happy Nail Spa.
How can nearby health services assist customers visiting Tom Houlihan - State Farm Insurance Agent?
Customers can access nearby health services such as K&L Yonsei Education for chiropractic care, Psychiatry for mental health support, and Parker Health Corp for doctor's services.
What nearby business services could be useful for clients of the insurance agency?
Clients can find employment help at Atlantic Workforce or legal advice at Ree Law and Braun & Ree, all located close to the agency.