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GA-154740 Rick Mottern State Farm in Kennesaw, GA, strives to provide exceptional customer service to every individual in Kennesaw, GA, and the surrounding areas. If you have questions about or need assistance with your Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Condo Insurance, Commercial Insurance, Business Insurance, and Financial needs, we would be happy to talk! Stop by our office or give us a call today for a free quote!
Details
- Onsite servicesAvailable
Location
Rick Mottern - State Farm Insurance Agent
6095 Pine Mountain Rd NW, Kennesaw, GA
30152, United States
Hours
Reviews
4.9
523 reviews
5 stars
501
4 stars7
3 stars3
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for their friendly, professional, and helpful service, with many customers highlighting specific agents like Amanda, Olivia, and Allison for their exceptional support.
Responsiveness
Customers frequently mention the quick response times and attentiveness of the staff, making it easy to get assistance with their insurance needs.
Knowledge and Expertise
Reviewers commend the agents for their knowledge and ability to explain insurance options clearly, helping clients feel confident in their decisions.
Overall Satisfaction
Many long-term customers express high levels of satisfaction with the agency, often recommending it to others and noting their loyalty over the years.
Claims Handling
Customers report positive experiences with claims processing, noting the efficiency and support provided by the agency during these situations.
- STSenthil Ganapathy ThangarajNov 17, 20255.0Having a good experience with my auto and renters insurance, thanks
- LKLindsey KarkosNov 10, 20255.0Easy, fast, and super friendly. I would recommend Rick's team to anyone. Always there to help and answer questions. They make the entire process simple and easy.
- CDChristopher DaffronOct 30, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an excellent experience working with Olivia Moreland at State Farm. She went above and beyond to help me with my car insurance, making the whole process smooth and stress-free. Olivia took the time to explain everything clearly, answered all my questions, and gave me a lot of helpful information I didn’t even know I needed. It’s rare to find someone so patient, knowledgeable, and genuinely willing to help. I really appreciate her professionalism and friendly attitude — highly recommend asking for Olivia if you need any help with insurance!
- AGAmy GoinsOct 28, 20255.0It is always a pleasure to work with the people at Rick Mottern - State Farm. Everyone is always responsive, professional and helps with whatever I need in a timely manner. Highly recommend.
- DPDoug ParkerOct 21, 20254.0OLIVIA MORELAND is excellent. She is very friendly and efficient. I gave 4 out of five stars because it was somewhat difficult to get ahold of a representative for questions and editing of my policies.
Frequently Asked Questions About Rick Mottern - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Rick Mottern State Farm?
No, you do not have to pay for a quote online. Rick Mottern State Farm offers free quotes!
What payment methods are accepted at Rick Mottern State Farm Insurance?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Access your billing and payment information through the Digital Pay Payment Center by entering your User ID and password to log in.
Who should I contact if I have questions about billing or payments?
Please contact your agent; their phone number and email are available on the details page of your bill.
What types of insurance services does Rick Mottern State Farm offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Rick Mottern State Farm Insurance in Kennesaw?
The office is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on weekends and major holidays.
Can I manage my insurance policy and access services through a mobile app?
Yes, the State Farm mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
Are there any nearby medical facilities close to Rick Mottern State Farm Insurance?
Yes, nearby medical facilities include Pine Mountain Dental Care, Cherokee Lung & Sleep Specialists, and Piedmont QuickCare - Kennesaw, which can be convenient for customers managing health-related insurance policies.
What nearby dining options are available near Rick Mottern State Farm Insurance?
You can find Burger King close by if you want a quick meal before or after your visit to the insurance agency.
Are there financial services near Rick Mottern State Farm Insurance that can help with payments or banking?
Yes, nearby financial services include Bank of America Mortgage, Bank of America ATM, LibertyX Bitcoin ATM, and Western Union, which may assist with financial transactions or services related to your insurance needs.