Dean B Barnard: Allstate Insurance

Reviews

• GW

  Greg Wilson

  Oct 18, 2025
  1.0
  I had an Allstate agent in Nashville for 20 years who was outstanding. So, when I moved to Georgia I stuck with Allstate. I've been with Dean Bernard for many years now. I definitely haven't received the same customer service. If you enjoy phone trees, occasionally getting rerouted to India, and sometimes not getting called back for weeks, Dean Bernard is the office for you. I switched companies this past week only to find out I've also been overpaying. I've been ensuring three cars, a boat, and a house with Allstate. I saved almost $2,000 a year for the same coverage and actually have an agent I can talk to now.
• MR

  M R

  Aug 15, 2025
  1.0
  well... there was a problem with my auto pay. I called and got that handled the same day, no problem. However, there was a "fee" that the agent I spoke with on the phone either failed to mention or didn't know about. bear in mind that up until this point I would receive an email telling me that they were taking payment and the date as well as any other transactions. When I notice that they have not contacted me about taking an insurance payment I contact the agent. she tells me I HAVE BEEN CANCELED. when I asked why she said she would find out and call me back... I called her back HOURS later. the short version is... they sent a letter (snail mail) telling me that I owed $25 dollars and needed to pay immediately or I would get canceled. I NEVER GOT SAID LETTER. bear in mind up until that point they have my phone number, my email. But all of a sudden I was not sighed up for "paperless correspondence". then proceeded to tell me there is nothing they could do. I could almost see her shrugging her shoulders and dismissing me, this was her tone. no options or let me see if i can help...nope. basically tells me I am on my own. I called a different company, I suggest you do the same
• JJ

  J

  Mar 29, 2023
  5.0
  I have been with Dean Barnard for years they always go above and beyond. Patricia is awesome!
• AK

  Amanda Killeen

  Feb 7, 2019
  5.0
  Dean and his employees are possibly the nicest people I have ever had the pleasure of speaking with. I called his office the other day and one of his team members picked up with the friendliest tone. I was not able to speak with Dean because he was out of the office and left a message. Within MINUTES I received an email from Dean letting me know he received my message and would return with his answer shortly. These days, it is hard to find anyone to return your calls or messages and I can't tell you what a breath of fresh air it was to receive a quick response.
• RB

  Reid Bentley

  Nov 30, 2017
  1.0
  Made an appointment with me and bagged me without even an apology.

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