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GA-154740 Rick Mottern State Farm in Brookhaven, GA, strives to provide exceptional customer service to every individual in Brookhaven, GA, and the surrounding areas. If you have questions about or need assistance with your Life Insurance, Auto Insurance, Homeowners Insurance, Renters Insurance, Condo Insurance, Commercial Insurance, Business Insurance, and Financial needs, we would be happy to talk! Stop by our office or give us a call today for a free quote!
Details
- Onsite servicesAvailable
Location
Rick Mottern - State Farm Insurance Agent
4151 Ashford Dunwoody Rd NE, Brookhaven, GA
30319, United States
Hours
Reviews
5.0
117 reviews
5 stars
117
4 stars0
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their responsiveness, helpfulness, and professionalism, with many specific mentions of agents like Hannah, Tori, and Drew.
Knowledgeable Staff
Reviewers highlighted the agents' expertise in explaining insurance options and finding the best coverage and rates for their needs.
Efficiency
Many customers noted the quick and seamless process of obtaining quotes and making policy changes, often expressing satisfaction with the speed of service.
Supportive Environment
Customers appreciated the caring and understanding approach of the agents, especially during stressful situations, which contributed to a positive overall experience.
Long-term Relationships
Several reviews mentioned long-term loyalty to the agency, indicating a strong trust and satisfaction with the service provided over the years.
- TATessa AltmanNov 17, 20255.0Shout out to Victoria King. She is the greatest insurance agent I've worked with. She is very relatable and able to make insurance jargon sound like actual words. When Victoria is unavailable I am more than happy to work with Amanda. The energetic and happy to help energy from both of them makes calling in for questions pleasurable and no longer a chore.
- SKStephen KingNov 12, 20255.0Tori is very knowledgeable, polite, and professional. She has handled every issue with the utmost care and is very passionate about her job
- ZTZachery TerrySep 25, 20255.0Tori efficiently assisted me in making policy changes I needed to vehicles of mine that will not be driven for some time. Her advice on which coverages to retain and which coverages could be temporarily removed, resulted in significant savings. Thank you!
- SRSusan RossSep 4, 20255.0I have yet to have a lesson rhan great experience. Tori is a sweetheart!!!
- SMSandy MorganAug 26, 20255.0I’ve been with this group for almost 20 years now. I have several policies with them which they are always on top of. I had a frustrating experience with one of State Farm’s vendors during a windshield replacement, but Ryan and Tori went above and beyond to turn it around. They immediately connected me with James in claims, who quickly got the process moving and set me up with Glass America(they are amazing too). Thanks to their care and responsiveness, everything was handled smoothly and my repairs were completed without any further hassle. It’s clear Ryan and Tori truly care about their customers, and I’m so appreciative of the way they stepped in to make things right. Thank you!
Frequently Asked Questions About Rick Mottern - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Rick Mottern - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Rick Mottern - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password to view billing and payment details.
Who should I contact for questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on your bill's details page.
What types of insurance does Rick Mottern - State Farm Insurance Agent provide?
They provide Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Rick Mottern - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Does Rick Mottern - State Farm Insurance Agent offer services in Spanish?
Yes, they provide services in both English and Spanish.
How can I get roadside assistance through Rick Mottern's services?
Emergency Roadside Service covers towing to the nearest repair facility, delivery of fuel, oil, battery, or tires, locksmith service for up to one hour, and mechanical labor for select services.
What nearby places can help me find or visit Rick Mottern - State Farm Insurance Agent?
You can find the office near the State Farm Ashford-Dunwoody Operations Center and real estate agents like Sullivan Wickley and Bluegreen, making it easy to combine visits or get directions.
Are there nearby financial and legal services available near Rick Mottern - State Farm Insurance Agent?
Yes, Holcombe Financial Inc and several Ameriprise Financial Services agents like Larry Minogue and Sarah Walker are nearby, along with The Law Office of Sutton T Slover for legal advice.
Can I combine a visit to Rick Mottern - State Farm Insurance Agent with educational or business training nearby?
Yes, locations like Belhaven University - Atlanta Campus, Dale Carnegie Training, and Windstream tutoring center are nearby, offering opportunities for education and professional development.