Business Details
About
Insurance Agency
FL-W051070 - We are here to build relationships with the people in our community and help navigate customers through their insurance needs. Our insurance professionals are trained to assist customers in reaching their personal financial goals and objectives. We are dedicated to providing the highest level of customer service while meeting our customers needs.
Location
Kelsey Shay - State Farm Insurance Agent
86058 St Peter Blvd, Yulee, FL
32097, United States
Hours
Reviews
4.9
443 reviews
5 stars
422
4 stars
7
3 stars1
2 stars2
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their professionalism and willingness to assist.
Cost Savings
Many reviews noted significant savings on insurance premiums after switching to State Farm, with agents actively finding discounts for clients.
Agent Expertise
Agents like Michael, Marissa, and Fannie received commendations for their thorough explanations and ability to address customer needs effectively.
Communication
Most customers appreciated the prompt and clear communication from the staff, although there were a few complaints about responsiveness.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing satisfaction and recommending the agency to others.
- SKSteve Knight4 days ago5.0I've had a great experience working with Fannie Eisenman on Kelsey Shay's State Farm team. She is very responsive and made everything easy for getting the services I need. Highly recommend!
- KRKing RichNov 9, 20255.0Ms Fannie, she is amazing! She answered every question I had. It was a pleasure talking to her. She gave me a quote that I never thought I'd see. The follow up calls making sure I was happy with everything just made the experience that much better. I'm happy to be insured by such a reputable insurance company. Thanks Ms Fannie and Everyone at Kelsey Shay - State Farm Insurance.
- BTBill TNov 6, 20255.0Michael and the whole team at Kelsey Shay State Farm have been amazing to work with. Fast, easy and always working to save us money! I have used USAA, GEICO and many others, and the Kelsey Shay team puts them to shame! I recommend them to everyone I know.
- DSDaveda SmithNov 5, 20255.0Nick has been incredibly informative during my conversations with him concerning bundling several policies. I saved so much money switching my auto insurance from GEICO to State Farm. Not to mention he’s one of the most friendly people I’ve ever talked to. Be sure to ask for him.
- FHfred hamlinOct 30, 20255.0we were recently shopping around for home insurance and contacted micheal at state farm. we told him our needs and desires in coverage and he quickly quoted us below what we were currently paying with better coverage. he also helped my wife obtain an affordable life insurance policy. any time we are searching to cover an insurance need, we reach out to mike. he is very knowledgable and curtious who quickly addresses or needs. thanks again mike!!
Frequently Asked Questions About Kelsey Shay - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay to get a quote online from Kelsey Shay - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Kelsey Shay - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to login and view your billing and payment information.
What services are offered through the State Farm mobile app by Kelsey Shay?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover with Kelsey Shay - State Farm Insurance Agent?
It typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith service, and one hour of mechanical labor for select services.
What are the office hours for Kelsey Shay - State Farm Insurance Agent?
We are open Monday to Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 4:00 PM. We are closed on weekends and certain holidays.
Where is Kelsey Shay - State Farm Insurance Agent located?
Our office is located at 86058 St Peter Blvd, Yulee, FL 32097, USA.
Which nearby places can I visit after meeting with Kelsey Shay for insurance needs?
You can visit Lofton Creek Seafood & More for a meal or relax at Melton O. Nelson Memorial Park, both located nearby in Yulee.
Are there medical or dental services near Kelsey Shay - State Farm Insurance Agent?
Yes, North Florida Ob Gyn and Lofton Creek Dental are nearby if you need medical or dental care before or after your visit.
What nearby automotive services are available around Kelsey Shay - State Farm Insurance Agent?
Dwinnell Commercial Tires, LLC and Nassau Motors are nearby for tire and automotive needs which might complement your insurance coverage.