Business Details
About
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FL-L098547 To be a good neighbor to our customers by helping them insure today and plan for tomorrow.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Don Haneline - State Farm Insurance Agent
196 Everest Ln, St. Johns, FL
32259, United States
Hours
Reviews
4.9
350 reviews
5 stars
341
4 stars4
3 stars1
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by the team, highlighting their responsiveness, professionalism, and willingness to assist.
Agent Performance
Doug and Allyson received numerous commendations for their knowledge, helpfulness, and ability to simplify complex insurance processes for clients.
Efficiency
Many reviews noted the quick and efficient service, with customers appreciating the fast response times and seamless handling of their insurance needs.
Personal Touch
Clients valued the personal connection and care shown by the agents, making them feel comfortable and well-supported throughout their insurance experiences.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences at the agency, often recommending it to others for its reliable service and friendly staff.
- CRCarol Rogert3 days ago5.0For the second time, I worked with Allyson at this agency. She was friendly, asked the right questions and insured I got the right coverage to suit my needs. Highly recommend!
- DGDave GaylordNov 17, 20255.0Allyson in the office was amazing. Very cordial with great attention to detail. She asked me many questions and we discussed multiple coverage scenarios before she put together the perfect policy for my needs. No more, no less. She was very knowledgeable and responded on the first call or email each time. I've been with State Farm for 40+ years and Allyson is one of the best that I've dealt with.
- SBSteve BalltripNov 5, 20255.0Great service. Allyson is very knowledgeable and answered all my questions. She has made our transition seamless!
- 7T718 TaxServicesOct 31, 20255.0Doug was great. When I called in Friday morning Doug provided phenomenal service. He was quick to answer my questions and sent me info expediently via text. Awesome customer service. Thank you, Angelina J K.
- CKChris KicklighterOct 30, 20255.0Needed liability insurance for an event. I spoke with Joseph and Doug during the process and they made everything easy for me and both are a pleasure to work with.
Frequently Asked Questions About Don Haneline - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Is there a fee to get an insurance quote online at Don Haneline - State Farm?
No, you do not have to pay for a quote online. Don Haneline - State Farm offers free quotes.
What payment methods are accepted at Don Haneline - State Farm?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your account through the Digital Pay Payment Center link by entering your User ID and password.
Who should I contact if I have questions about my billing or payments?
Contact your agent; their phone number and email are available on the details page of your bill.
What insurance products are offered at Don Haneline - State Farm?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Don Haneline - State Farm?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays.
Does Don Haneline - State Farm offer online appointments or require scheduling?
Online appointments are available, but appointments are not required.
Is Don Haneline - State Farm’s office wheelchair accessible?
Yes, the office has a wheelchair accessible entrance, seating, and restrooms.
What nearby dining options can customers visit before or after their appointment?
Customers can enjoy dining at nearby restaurants such as Bala's Pizza, One Third Asian House, and Juice It smoothie bar.
Are there any nearby health and wellness services close to Don Haneline - State Farm?
Yes, nearby options include Abundant Life Health Center (chiropractor and nutritionist), Vitality Solutions, and BodyBrite St. Johns spa and wellness center.
What nearby amenities are convenient for families visiting Don Haneline - State Farm?
Nearby family-friendly amenities include Bartram Academy preschool and Durbin Creek Animal Hospital for pet care.