Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
FL-P218284 Our Mission is to help each customer prepare for the future by establishing a plan to insure them from the unexpected. We focus on auto insurance, home and renters insurance, life insurance, and health insurance throughout Florida (including but limited to Jacksonville, Orange Park, Ponte Vedra, Jacksonville Beach and Saint Augustine).
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Lance Atwood - State Farm Insurance Agent
245 Land Grant Street, Saint Augustine, FL
32092, United States
Hours
Reviews
5.0
204 reviews
5 stars
201
4 stars1
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team at Lance Atwood State Farm is consistently praised for their friendly, knowledgeable, and responsive customer service, with many agents highlighted for going above and beyond to assist clients.
Agent Expertise
Agents like Shane, Tricia, and Kaitlyn are frequently recognized for their professionalism and ability to explain complex insurance options clearly, helping clients feel confident in their decisions.
Efficiency
Customers appreciate the quick turnaround times for quotes and policy changes, with many noting that their inquiries are handled promptly and effectively.
Positive Experiences
Overall, clients report high satisfaction with their experiences at the agency, often recommending specific agents for their exceptional service.
Value for Money
Several reviews mention significant savings on insurance premiums, with agents actively working to find the best coverage options at competitive rates.
- LLLanya Lockley4 days ago5.0I worked with Bella and she is amazing! Whatever questions I had, she answered in a timely manner. Ngl I wouldn’t have got this insurance had I not seen the letter Lance mailed me about the coverage and pricing. I called a few months later to let them know my situation with Geico being I was paying a lot in car insurance (in my opinion) and you all at State Farm were able to beat the price, all while adding the non-insured motorist coverage I didn’t have previously. State Farm also offered a life insurance policy that helps lower my car insurance but I opt out. I was coming up to the end of my last 6 month term with Geico and wanted to wait until my policy expired, Bella was understanding. Now I’m spending slightly less for more. Thank you Bella and Lance for helping me out with my insurance, I’ll recommend my friends and family with you all. Also, I think Bella deserves a raise! 🥳🤭 Bye Lizard, I’m with Jake from State Farm now! 🔔🕊️❤️🥂🍾✨
- PPPreston PenaOct 6, 20255.0The team at Lance Atwood is fantastic! I recently worked with Danielle Zulewski to find a new policy and she made the whole process incredibly easy and stress-free. I highly recommend them!
- SBSacora BurginOct 5, 20255.0My agent Shane, with Lance Atwood State Farm was very personable and knowledgeable. With being a young driver that’s in the Navy I was informed of their plans for car insurance and was given different options to get the best deal. Shane also explained the Universal Life policies in a way that was very easy to understand. If and when you call State Farm I strongly advise others to request Shane for any of your future questions/needs.
- AOautumn olsenSep 30, 20255.0My agent Shane has provided great service and has been super helpful from the start. As a young driver, I’ve learned a lot from him about auto coverages and even got a better understanding of Universal Life policies. He took the time to explain everything in a way that actually made sense. Shane was always friendly and incredibly patient with my questions. I definitely feel more confident now thanks to his guidance.
- NLNathan LundSep 30, 20251.00/10. LA and his office care about 2 things, his google reviews and new clients for more income. My previous google review is the only thing that got them to respond. Once you're on the hook and paying they couldn't care less. If you want something as simple as an auto quote, which should take 5 minutes, it will generally take you about three days and 2-3 hours of your time. He did email reference in my review, but NO apology for all the time wasted and then denied that they ever received a message from me. If his office person received my message through their portal on Saturday, they certainly received the one on thursday about the quote. And their voicemail doesn't even work. I don't have any idea what their extensions are (I never bother them) so when you try to leave a general voicemail, it says no operator available and promptly hangs up on you. ZERO customer service and the State Farm automation, when you try to actually contact the company, is equally as useless.
Frequently Asked Questions About Lance Atwood - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Lance Atwood - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact for questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on your bill's details page.
What services can I access through the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at this office?
Emergency Roadside Service typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, locksmith services for one hour, and mechanical labor for select services for one hour.
What are the office hours for Lance Atwood - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays like Thanksgiving, Christmas, and New Year's Day.
What types of insurance products does Lance Atwood offer?
They offer Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, Property Insurance, Boat Insurance, Pet Insurance, and Business Insurance.
What payment methods are accepted at Lance Atwood - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Is Lance Atwood - State Farm Insurance Agent accessible for wheelchair users?
Yes, the office has a wheelchair accessible entrance and offers onsite parking for customers.
Are appointments required to visit Lance Atwood - State Farm Insurance Agent?
No, appointments are not required, but online appointments are available for your convenience.
What are some nearby places customers can visit before or after meeting at Lance Atwood - State Farm Insurance Agent?
Nearby places include Real Property Management Home Together for real estate needs, JustDisc St. Augustine for chiropractic services, and Kolapasi Indian Canteen for dining. Customers can visit these locations conveniently due to their proximity.