Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout the insurance process.
Agent Recommendations
Multiple reviews highlighted specific agents, particularly Robbie, Mack, and Rachele, as exceptional and highly recommended for their service.
Efficiency
Many customers noted the quick and efficient service they received, with several mentioning how fast their policies were set up or changed.
Cost Savings
Numerous reviews mentioned significant savings on insurance premiums, with customers expressing satisfaction over lower rates compared to previous providers.
Personalized Attention
Customers appreciated the personalized service and attention to detail, feeling that their individual needs were understood and addressed.
KM
kendrick moore
4 days ago
5.0
Great experience really glad I switched to state farm Alonzo was that Guy! Explained everything and we had great intuitive conversations he didn’t just seem like a robot or someone with no emotion or interested in my life 12/10 customer service take notes yall Alonzo doing it right #StateFarmisthere
CW
Cami Wilkerson
Nov 14, 2025
5.0
Alonzo was so kind and helpful!!! Thank you so much for walking me through the process :)
JS
Joshua Selbe
Nov 10, 2025
5.0
Tia was very helpful, patient, knowledgeable, and friendly when getting my auto insurance setup on the fly. Despite computer problems and having to be hasty in this process, Tia was amazing in getting me what I needed in a quick, but reliable manner. Very pleasant to speak with on the phone, thank you again Tia!
DS
Derek Shaw
Oct 16, 2025
1.0
Extremely disappointed with the dishonesty and run around I received at this location. I cannot and do not recommend this location or company.
MB
michelle Burrus
Oct 15, 2025
5.0
My interaction with Rachele at Mack State Farm was excellent! She is very sweet and listened to me without interrupting me, which is always a plus with me.