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FL-W162358 Our goal at Bret Denney State Farm is to provide every customer with excellent customer service in order to help them manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Details
- Onsite servicesAvailable
Location
Bret Denney - State Farm Insurance Agent
5300 S Florida Ave, Lakeland, FL
33813, United States
Hours
Reviews
4.8
270 reviews
5 stars
254
4 stars
7
3 stars0
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of agents like EJ, Kirsten, and Lindsay.
Efficiency
Many reviews highlighted the quick and efficient service provided by agents, with several customers noting significant savings and smooth policy transitions.
Knowledgeability
Agents were frequently described as knowledgeable and informative, providing detailed explanations and guidance on insurance options.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding unprofessional behavior from some staff members, indicating inconsistency in service quality.
Recommendations
Numerous customers expressed high satisfaction and recommended the agency to others, citing personal connections and attentive service.
- SDShannon D.5 days ago5.0Switched to State Farm today with help from EJ. I am saving quite a bit of money by switching, and I even increased my coverage. EJ was great! He is extremely knowledgeable, efficient, and patient. Do not hesitate to calling EJ if you want to save money on your auto insurance too.
- SWSteve WayneNov 17, 20255.0Danielle at Bret Denney State Farm agency did a wonderful job getting us great home/auto policy. Contact her for your quote. Thank you Danielle!!!
- HAHomer AllenNov 16, 20255.0Bret went above and beyond to earn my business. When corporate ignored my emails for days, Bret responded. His *award-winning* professionalism and customer service skills are why his agencies maintain 4.8-4.9 star ratings. I’d still be his customer today if corporate hadn’t failed me. If you want an agent who actually cares and communicates, choose Bret and his team.
- MLmelissa leonardNov 11, 20255.0Been with USAA for 27 years, first time I ever requested a quote for car insurance, it was very easy to work with EJ, I called to cancel with USAA and they tried for 45 minutes to match or beat State Farm and could not do it, 27 years without any accidents.
- MHMarilyn HardcastleNov 6, 20255.0Lindsay West was exceptional in securing auto insurance for me with significant savings! She is thorough and very efficient! If you need to explore insurance rates, contact Lindsay!
Frequently Asked Questions About Bret Denney - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Bret Denney - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your billing and payment information by logging into your account through the Digital Pay Payment Center using your User ID and password.
What services are offered at Bret Denney - State Farm Insurance Agent?
We offer various insurance products including Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance, along with financial services.
What are the office hours of Bret Denney - State Farm Insurance Agent?
Our office is open Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM. We are closed on weekends and on holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I complete the insurance process without an agent?
No, you cannot complete the process without an agent. If you have not selected one, an agent will be assigned to assist you with quotes, policies, and accounts.
Are there nearby places of interest near Bret Denney - State Farm Insurance Agent for additional services?
Yes, nearby you'll find Mortgage Banking Associates for mortgage and loan services, ISE Wealth Strategies LLC for financial advising, and Cannon Kirby for real estate services which can complement your insurance needs.
What nearby healthcare services are available near the insurance agency?
Nearby healthcare options include Bedside Wound Care for podiatry, CareSync Psych and Psychological and Neurobehavioral Services for mental health support, and Assurance Homecare for home health care needs.
Where can I find nearby automotive services when visiting the office?
Close to our location, you can visit America's Oil Express and Take 5 Oil Change for automotive repair, oil changes, and vehicle maintenance.
Can I visit nearby dining options before or after my appointment?
Absolutely, nearby dining options include Divicious Deli & Coffee for sandwiches and coffee, Metro Diner for breakfast and brunch, and Ybor Cigar & Spirits lounge for drinks and entertainment.