Farm Bureau Insurance

Reviews

• AN

  A N

  Aug 5, 2020
  1.0
  Had a homeowners claim with FFB that ended up dragging on endlessly. Made a structural claim after an accident damaged part of the house. The claim was given to an adjuster who was extremely unresponsive. It took almost 4 months for him to write a denial (had to escalate it to his Manager multiple times as he never returned calls). On the rare occasion he did return calls, he would just usher me off of them as soon as he could siting "any questions can be answered in our denial letter" which he said they would be sending from the very first phone call I had with him, before even seeing any evidence. I finally received the denial letter upon the 5th month after shelling out about $20k to get the home repaired (repairs were needed to make habitable). All the contractors were surprised to hear the damages weren't covered except for one who said FFB is hands-down the worst insurer he has to work with. The denial was claiming a technicality that the damage was caused not by the accident, but instead by aerial pollutants that were released (smoke?) and caused damage. My HO3 did not cover aerial pollutants, so they denied the claim. I appealed and they held fast to the pollution denial and shooed me off the phone as quick as they could. I had a lawyer write them a letter and then suddenly received a call apologizing for the extremely long turnaround time on the claim, the service I received, and noted that they would be reimbursing me for the damages as they were indeed covered by my plan. Sounds to me like they tried to pull a fast one and got caught. Never had such a horrible experiences with an insurance company in my life. Let the policy lapse and went elsewhere. Highly recommend people stay away! They have some great agents, but that's about where it stops.
• AB

  Abdi Baalxeef

  Jul 25, 2017
  5.0
  Very nice environment trees and River
• CW

  Charity White

  Apr 29, 2016
  1.0
  I had a terrible time dealing with Rachel Breeden and Sean McNeill. They would not answer their phones or call me back and when I could not get ahold of them my insurance lapsed. They reassured me it would be reinstated at the original rate and it was increased due to their error. They set me up with insurance with Progressive for the weekend so I would be covered. That weekend turned into 2 weeks of me paying a %60 inflated rate. There is no possible way that was the best rate I could have gotten at the time. If for some reason you decide to work with Florida Farm Bureau make sure you are not working with Rachel or Sean!