Many customers praised the staff for being helpful, responsive, and knowledgeable, with specific mentions of agents like Jenna, Iris, and Britney.
Ease of Transition
Customers frequently noted that switching to State Farm was a smooth and easy process, often highlighting the assistance provided by agents.
Competitive Pricing
Numerous reviews mentioned that customers found State Farm's rates to be lower than their previous insurance providers, often resulting in significant savings.
Communication
Several customers appreciated the proactive communication and follow-up from agents, which contributed to a positive experience.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to policy cancellations and customer service issues that highlighted areas for improvement.
KK
KOUASSI kouami
6 days ago
5.0
Good job
JC
Jenny C
Oct 7, 2025
5.0
I worked with Dominic and found him to be great and easy to work with. I recommend them highly
II
if21
Oct 6, 2025
5.0
Wonderful first experience with State Farm. I look forward to build a long term relationship with you all!
MB
Megan Boos
Aug 20, 2025
5.0
My husband and I have a good experience with Steve Basler’s office. They are always easy to get ahold of, knowledgeable & helpful! They are willing to accommodate phone call meetings which we like as well.
SP
Suzanne Payne
Aug 12, 2025
5.0
Steve and his team at State Farm have consistently gone above and beyond to make sure our family is covered and that we understand that coverage. When we have needed to claim it was done quickly and we were kept informed the whole way through the process.
Frequently Asked Questions About Steve Basler - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Steve Basler - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Steve Basler offers free quotes.
What payment methods are accepted?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can use the Digital Pay Payment Center link and log in with your User ID and password to access your billing and payment information online.
What services can I manage via the State Farm mobile app?
The mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours of Steve Basler - State Farm Insurance Agent?
The office is open Monday to Friday from 8:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays and holidays like November 27, December 25, and January 1.
Is the office wheelchair accessible and do you offer online appointments?
Yes, the office has wheelchair accessible seating and offers online appointments although appointments are not required.
Can I purchase an insurance policy online without an agent?
No, completing the process without an agent is not possible. If you have not selected an agent, one will be assigned to you for your quotes, policies, and accounts.
Which nearby locations could be useful when visiting Steve Basler - State Farm Insurance Agent?
Nearby places like Valvoline Instant Oil Change provide automotive services; Walgreens offers pharmacy and convenience store shopping; and FirstBank offers banking services, all within close proximity, making errands easy during your visit.
Where can I grab a meal or coffee near the State Farm office?
There are several nearby options including Starbucks for coffee, Wendy's and Chipotle Mexican Grill for fast food, and First Watch for breakfast and brunch.
Are there health and wellness services near the insurance office?
Yes, nearby health services include Abatha Total Health offering naturopathic and massage services, Applewood Chiropractic Health, and Profile Plan nutrition and weight loss center.