Stephanie Sponder - State Farm Insurance Agent

Reviews

• YH

  Yasmin Hazel

  Dec 30, 2025
  5.0
  Clara H. has been a great help as we navigate our policy changes. It’s been a pleasure working with someone who is patient, thoughtful, and knowledgeable.
• DY

  Daniel Yerkes

  Dec 16, 2025
  5.0
  Working with Stephanie and Tiffany has been a very positive experience. They have been very helpful and eager to help me understand the different insurance policies for home auto and life! I’ve currently got auto and maybe later home insurance … I’ve worked a lot with Tiff recently and she has been great ! I highly recommend Steph and Tiff
• MB

  McKenzie Bigliazzi

  Dec 16, 2025
  5.0
  Stephanie and her team are incredibly responsive and helpful, especially for business owners who don't know a thing about insurance. As a small business owner, I know the importance of Business Insurance but doesn't know the first thing about logitics of it - Katie has been helping me with random questions and always happy to help. I'm very happy with my business insurance through State Farm!
• RK

  Rocco Kristofer

  Dec 11, 2025
  5.0
  Tiffany at Stephanie Sponder State Farm is absolutely fantastic. She’s quick, knowledgeable, and genuinely takes the time to explain options in a way that actually makes sense. Anytime I’ve needed help or had a question about my car insurance or renters insurance, she’s been on it right away. Great service, super responsive, and actually cares about her customers. Highly recommend working with this group.
• MJ

  Matt Jordan

  Dec 8, 2025
  1.0
  I signed up with State Farm and had a great experience with Tiffany during the onboarding process. Everything was smooth and I paid in full. The one thing that was never mentioned was the Drive Safe app or the tracker that comes with the policy. I didn’t know anything about this until I received a bill for not setting it up. When the tracker arrived in the mail, I had no idea what it was for. I sent two texts, an email, and left a voicemail to get clarification, but never heard back. The next thing I received was a notice saying I had a past-due balance of $113 for not activating the device. I emailed again and finally got a response. I was told the tracker should have been discussed on our call and that my earlier messages were missed, which you can see in the attached screenshot. Even with that acknowledgment, no accountability was taken. I asked to have the charge removed, explained I would install the tracker, and was told the correction and refund would be handled. I thought everything was resolved, but today I received another message saying I now owe $50 for the time I was not covered. This had never been mentioned until now. It has been surprising to see how quickly the communication changed after signing up. What started as great service has become difficult to sort out. Because of this experience, I do not plan to renew my policy when the term ends unless the fix the issue as promised. **** Update **** I sent them an email yesterday explaining everything above and letting them know I would not be resigning. Their response came at 8:34 this morning, which you can see in the second picture. Now at 5 p.m. they’re posting a public reply telling me to reach out, even though we already spoke this morning and they still refused to resolve anything. Their review response isn’t accurate, and it makes it clear they’re more focused on damage control than actually fixing the issue.

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