Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
CO-472533 The team at Matt Waddell State Farm Insurance ensures to provide a reliable service that will keep you and your family confident in the Car, Homeowners, Renters, Condo, Life and Health Insurance plan we offer. We are eager to help our Colorado Springs, Peyton, Rock Rimmon, Kissing Camels, Westside, Manitou Springs, Black Forest, and Cimarron Hills, CO area and further with the insurance coverage they need. Call, click, or stop by our office to discuss your insurance options. Se habla Español! LET US KNOW WHAT YOU LIKE TO DO AND WE WILL MAKE SURE WHAT MATTERS MOST TO YOU IS TAKEN CARE OF!
Location
Matt Waddell - State Farm Insurance Agent
620 Southpointe Ct, Colorado Springs, CO
80906, United States
Hours
Reviews
4.8
176 reviews
5 stars
164
4 stars
3
3 stars0
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, friendliness, and willingness to help, particularly highlighting agents like Alysia, Jake, and Joshua.
Affordability
Numerous reviews mentioned the agency's ability to provide competitive rates and significant savings compared to previous insurance providers.
Knowledge and Efficiency
Several customers noted the agents' knowledge and efficiency in handling inquiries and providing quotes, making the insurance process smooth and straightforward.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with hidden fees and unexpected price increases, indicating a need for improved transparency.
Recommendation
A strong majority of customers recommended the agency to others, citing positive experiences and effective service.
- CCCathy Chamberlin3 days ago5.0I recently moved to the area & wanted to transfer my policies to an agent close to my new residence. Alysia's customer service was outstanding! She had my auto policy moved & my renter's policy rewritten with 2 days. Having been a licensed agent myself in 2 different State Farm offices in my past,I truly recognized her knowledge and efficiency. Well done! You gave me confidence that I had chosen well. Thank you.
- GCGarth CampbellNov 4, 20255.0Did not think people like this existed anymore especially in the insurance world. What wonderful humans! Excellent people skills and knowledge. Alysia Acero and Edwin Wilson. Just blew my mind to talk with real, compassionate, and understanding human beings. These guys need a raise!
- SSShariesseOct 3, 20255.0Affordable and always takes care of our insurance needs.
- DPDaniel PorterOct 1, 20255.0Staff enabled convenient communication for vehicle changes.
- YSYEEHAW SUPREMESep 29, 20255.0Alyssa was very knowledgeable, kind, and made me feel at home 10000000/10
Frequently Asked Questions About Matt Waddell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an insurance quote online at Matt Waddell - State Farm Insurance Agent?
No, you do not have to pay for a quote online. The agency offers free quotes.
How can I contact someone if I have questions about billing or payments?
Please contact your agent for questions about bills, payments, or Renewal Coverage Offers. Agent contact info is on your bill details page.
What services can I access through the State Farm mobile app?
The app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover through this agency?
It covers towing to repair facilities, delivery of gas, oil, batteries, tires, locksmith and mechanical labor services.
What are the office hours for Matt Waddell - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends and major holidays.
What payment methods does Matt Waddell - State Farm Insurance Agent accept?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Is there someone available to help Spanish-speaking customers at this insurance agency?
Yes, the agency offers services in both English and Spanish (Se habla Español).
Which neighborhoods and areas does Matt Waddell State Farm serve?
They serve Colorado Springs, Peyton, Rock Rimmon, Kissing Camels, Westside, Manitou Springs, Black Forest, and Cimarron Hills, CO areas.
Are there any health services nearby that customers might visit before or after coming to the insurance office?
Yes, nearby health-related places include Southern Colorado Emergency Specialists, Colorado Surgical Clinic, Epiphany Dermatology, and Renew Therapeutics for massage therapy.
What financial service providers are near Matt Waddell - State Farm Insurance Agent to assist with related financial needs?
Nearby financial services include Cheyenne Mountain Insurance Solutions, Bluebird Mortgage, Edward Jones Financial Advisors, BiggsKofford, and Beta Financial Partners.
Can the nearby Colorado Springs Divorce Mediation Center assist customers if they have family legal questions related to insurance?
Yes, the Colorado Springs Divorce Mediation Center offers legal services and may assist customers with family law matters that could overlap with insurance issues.