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CO-337642 Our mission is to be the embodiment of a company that is there for our State Farm customers through avenues of life as they prepare for and recover from everyday risk and plan for their future.
Location
Kreg Kell - State Farm Insurance Agent
7636 Dublin Blvd, Colorado Springs, CO
80923, United States
Hours
Reviews
4.9
279 reviews
5 stars
272
4 stars0
3 stars1
2 stars3
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and professional, particularly highlighting Shannon and Malachi for their exceptional service.
Efficiency
Many reviews noted the quick and seamless process of setting up policies, with agents providing timely responses and making transitions easy for customers.
Knowledgeability
Agents were frequently described as well-informed and able to explain insurance options clearly, helping customers make informed decisions.
Cost Savings
Several customers reported significant savings on their insurance premiums after switching to State Farm, often due to the agents' efforts to find the best rates.
Communication Issues
A few reviews mentioned concerns about communication and availability, indicating some customers felt their inquiries were not addressed promptly.
- GWGillian WebbNov 11, 20255.0Just switched to State Farm and had the best help! Kevin H. was so kind, informative, and swift to respond. He made our transition fast and smooth. He is a breath of fresh air in the customer service industry! Thank you, Kevin!!
- RERoger EmbreeOct 31, 20255.0Shannon was a wealth of knowledge when changing over our homeowner's insurance. She was able to tell me exactly how I needed to proceed with our former insurance company and our mortgage company.
- SPSerena PhelpsOct 29, 20255.0Shannon and Langley are amazing!!! I spoke to Shannon about transferring to the Dublin office and she was very helpful on how to do that. Langley helped me add my teenager to our policy. They are both very knowledgeable, professional and made sure I got the best rate for insuring my daughter.
- RORobert OronaOct 27, 20255.0I have to say I am rather impressed by the staff of Kreg Kell. Being transparent, I have not purchased insurance for myself in my 40+ years of age (spouse handled) and after conversing with Mr. Reginald Chase, he made me feel comfortable to give StateFarm an option. Upon going to this location, I had a great experience working with Shannon Danda, who patiently answered all of my questions pertaining to coverages and gave a multitude of self help options. Having such an experience where I felt not only just respected, but working with kind professionals that were knowledgeable and still able to make a joke, I would highly recommend a visit.
- DMDavid MaddafordOct 23, 20255.0Shannon at the Dublin State farm is passionately personable and friendly but most of all extremely knowledgeable and professional. She answered all of my questions and met my needs before asking a single question about the needs of the company. I appreciated her time and her effort and grateful she made my time a very valuable experience to insuring the needs of my family were met.
Frequently Asked Questions About Kreg Kell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Kreg Kell - State Farm Insurance Agent?
No, you can get a free insurance quote online with no payment required.
What payment methods are accepted by Kreg Kell - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
Who can I contact if I have questions about my billing or payments?
Please contact your assigned agent using the phone number or email address listed on your billing details.
What are the business hours for Kreg Kell - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 1:00 PM and 2:00 PM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM and 2:00 PM to 4:00 PM. It is closed on weekends and certain holidays.
Where is Kreg Kell - State Farm Insurance Agent located?
The office is located at 7636 Dublin Blvd, Suite 140, Colorado Springs, CO 80923.
What types of insurance products does Kreg Kell - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
How can I get a quote or learn more about services offered?
You can visit their website at https://www.myagentkreg.com/ to get a quote or learn more about their services.
Are there any nearby places of interest close to Kreg Kell - State Farm Insurance Agent for customers to visit?
Yes, nearby you can find Springs Nails & Spa for beauty and relaxation, Zapata Mexican Taco Shop for authentic Mexican food, and Sasquatch Cookies for delicious desserts.
What are some convenient nearby spots customers can visit before or after their appointment?
Customers can enjoy a coffee at Ziggi's Coffee, get a workout at HOTWORX yoga studio, or pick up essentials at 7-Eleven convenience store nearby.
Are there any important local services near the insurance office that might assist customers?
Yes, the Integrity Bank & Trust is nearby for banking needs, and the Colorado Springs Fire Department Station 21 is also close for emergency services.