Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0M99089 Our mission is to deliver remarkable customer service that will resonate in the minds of our policyholders, potential customers, and others within our community, with an unwavering commitment to honesty, integrity and customer care. As a team, we will provide our policyholders a personalized and comprehensive approach to their finances and insurance needs, helping them manage risks, realize their dreams, and ultimately create their legacy.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Nena Soto - State Farm Insurance Agent
6738 Bright Ave, Whittier, CA
90601, United States
Hours
Reviews
4.9
148 reviews
5 stars
143
4 stars2
3 stars0
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by agents, particularly highlighting the professionalism, patience, and responsiveness of agents like Edith, Jessica, and Esmie.
Knowledgeable Staff
Many reviews noted the agents' extensive knowledge about insurance options and their ability to explain complex details clearly, helping customers make informed decisions.
Personalized Care
Clients appreciated the personalized attention and care they received, with agents taking the time to understand individual needs and tailor insurance solutions accordingly.
Positive Experiences
Overall, customers reported positive experiences with the agency, often expressing satisfaction with the smooth processes and effective communication throughout their interactions.
Long-term Relationships
Several customers mentioned long-term relationships with the agency, indicating loyalty and trust built over years of service.
- DPDelmi PosadaDec 3, 20255.0If I was asked about knowing a good car insurance I would definitely refer Nena Soto - State Farm Insurance. I was shopping trying to get the best price since now a days nothing is cheap. From the moment the call was picked up I was given exceptional customer service. Shout out to Edith the agent that handled my purchase. Best decision I’ve ever made. She spent time explaining every detail of what a full coverage is because believe me there is more then what you think. She gave me options to select coverage based on the budget I had. Of course I became a client not because of the price but because of her exceptional customer service she gave. Thank you so much EDITH!
- MGMonica GalvanOct 9, 20255.0My experience with this office has always been a delight. The ladies are so easy to speak to and they really treat us like family. Jessica has gone above and beyond to help my father with his insurance needs and has been very helpful. She is also quick to respond and takes care of buisness. Excellent customer service.
- AAAnthonySep 29, 20255.0Thank you for the amazing service! Edith was professional and patient with me and my families needs! I am now properly protected!
- JCJonathan CabreraSep 29, 20255.0I had a great experience! Edith was very knowledgeable about auto and life insurance. I highly recommend!
- BRBeautiful RosieSep 25, 20255.0I worked with Edith and she was amazing! Very professional friendly and helped calm my anxiety. She queried me the best price and helped me with a very smooth transition.
Frequently Asked Questions About Nena Soto - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Nena Soto - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What are the office hours for Nena Soto - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 6:00 PM, Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Which payment methods does Nena Soto - State Farm Insurance Agent accept?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Does Nena Soto - State Farm Insurance Agent offer services in languages other than English?
Yes, services are offered in both English and Spanish.
Can I change my coverages online with Nena Soto - State Farm Insurance Agent?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Does the office have wheelchair accessible facilities?
Yes, the office has wheelchair accessible entrance, seating, and restrooms.
Is parking available at the Nena Soto - State Farm Insurance Agent office?
Yes, free parking is available at the office for customers.
What nearby restaurants can I visit before or after my appointment?
You can visit Maki Yaki Japanese Grill for sushi or Japanese cuisine, or Guildhall, a gastropub and bar, both located near the office.
Are there nearby businesses where I can get additional financial or insurance services?
Yes, nearby is Fabio Soto Agency - State Farm, which also offers insurance and financial services. This can be convenient if you have additional insurance needs.