Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance Agency
Our Mission is to help people manage the risks of everyday life, recover from the unexpected and to be your first choice for all of your Insurance needs, our customers are our first priority. We value our long term and new insureds. WE welcome the opportunity to be of service to your friends and family as well. We focus on auto motorcycle Insurance, home, renters, business, life insurance and protection in the event of Earthquakes and Floods throughout California, including but not limited to Mountain View, Menlo Park, Palo Alto, Los Altos, Cupertino, Sunnyvale, Menlo Park, Fremont, San Jose, Campbell, Santa Clara, Willow Glen, Saratoga, Campbell, San Jose, Los Gatos, Redwood Estates, Santa Cruz Mountains and the entire Silicon Valley area.
Location
Shana Nelson - State Farm Insurance Agent
14500 Big Basin Way, Saratoga, CA
95070-6076, United States
Hours
Reviews
4.9
147 reviews
5 stars
144
4 stars0
3 stars0
2 stars0
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being responsive, knowledgeable, and helpful, with particular commendations for agents like Gina Johnson, Nichole, and Laurie Crawford.
Long-term Relationships
Many clients have been with Shana Nelson's office for decades, highlighting the trust and reliability they feel with the agency.
Professionalism
The team is noted for their professionalism and thoroughness in handling insurance needs, with several reviews mentioning the clear explanations and guidance provided.
Personalized Attention
Customers appreciated the personalized service, with agents taking the time to understand individual needs and providing tailored solutions.
Mixed Experiences
While most feedback is positive, there are a few mentions of declining service and communication issues, indicating some areas for improvement.
- KCKrizel CasanovaOct 23, 20255.0Shana Nelson and her team have taken care of my insurance for easily 2 decades now and have supported me through significant life changes, providing options and navigating updates along the way to match what me and my kids needed. It means so much to have an agent and her staff that I trust. Most recently, Gina Johnson from Shana’s office promptly assisted me as I’m preparing to have 2 teenage drivers in my household. Gina was responsive, knowledgeable and kind. It’s nice to deal with a real human being rather than phone trees or online portals sometimes. Thank you, Gina and thank you to Shana’s team.
- SBsean bolenOct 20, 20255.0The team at Shana Nelson State Farm is absolutely wonderful to work with and I've been a customer for nearly 20 years. Always super helpful and attentive. While the whole team has been great, I'd like to give a special shoutout to Gina Johnson who is very knowledgeable, personable and patient, taking the time to answer all of my questions! Thank you all!!! Sean B.
- MKMike KnippersOct 17, 20255.0We have been with Shana Nelson's State Farm office for years. They are great to work with, and make sure we have appropriate coverage for our needs. Nichole has been very helpful. Thank you!
- JSJESSICA SWEENEYOct 15, 20255.0Nicole helped me find the best coverage without breaking the bank. She gave me multiple options for car insurance and provided information on other types of insurance that I wasn’t ready to commit to. I felt no pressure from her which I really appreciate. Nicole is a wealth of knowledge and very professional.
- GLGabriella LernerOct 2, 20255.0We’ve been with Shana Nelson for years and have always been so impressed with her thorough service, attention to detail, and the genuine care she provides her clients. Recently, I had the pleasure of working with her new assistant, Gina, and I cannot say enough wonderful things about her! She took the time to go through all of our policies carefully, making sure we understood everything and even helped us identify savings. She provided so much valuable information and was incredibly thoughtful and knowledgeable throughout the process. Gina is truly a wonderful asset to Shana and her team, and we’re so appreciative of the excellent service they continue to provide!
Frequently Asked Questions About Shana Nelson - State Farm Insurance Agent
What types of insurance does Shana Nelson - State Farm Insurance Agent offer?
Shana Nelson offers auto, motorcycle, home, renters, business, life insurance, and protection for earthquakes and floods in California.
Where is Shana Nelson - State Farm Insurance Agent located?
They are located at 14500 Big Basin Way, Suite D, Saratoga, CA 95070-6076.
What are the business hours of Shana Nelson - State Farm Insurance Agent?
The agency is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
How can I contact Shana Nelson - State Farm Insurance Agent?
You can reach them by phone at +1 650-988-8990 or visit their website at https://shananelson.com/.
Does Shana Nelson - State Farm Insurance Agent serve areas beyond Saratoga, CA?
Yes, they serve various locations throughout Silicon Valley including Mountain View, Palo Alto, Cupertino, Sunnyvale, San Jose and surrounding areas.
Are there any convenient nearby places to visit after your insurance appointment?
Yes, nearby you can visit Saratoga Village Square for shopping or enjoy dining at Mandala Indian Cuisine and Bella Saratoga Italian Restaurant.
Is there a coffee shop close to Shana Nelson - State Farm Insurance Agent?
Yes, Kandoo Cafe and Custom Cakes is nearby, offering bakery items, coffee, and smoothies.
What nearby wellness and spa services are available around Shana Nelson - State Farm Insurance Agent?
Nearby wellness options include Balance Float Saratoga, Sunflower Spa, Float Realm, and The Royal Thai Spa for relaxation and holistic health services.
If I'm looking for real estate services near Shana Nelson - State Farm Insurance Agent, where can I go?
Darren Kimura Realtor at Sereno Group is a nearby real estate agent office to assist you.
Are there any nearby local businesses that complement the insurance services offered by Shana Nelson?
Yes, Phil Mills - State Farm Insurance Agent is close by for auto and home insurance, and Local Auto Glass provides windshield repair services in the area.