Business Details
About
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CA-0J16094 State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dream.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Shelly Padilla - State Farm Insurance Agent
2424 N Grand Ave, Santa Ana, CA
92705, United States
Hours
Reviews
5.0
223 reviews
5 stars
222
4 stars1
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by the agents, highlighting their friendliness, professionalism, and willingness to help.
Knowledgeable Staff
Many reviews noted the staff's extensive knowledge about insurance products, with agents taking the time to explain options clearly and address customer concerns.
Efficient Processes
Clients appreciated the quick and efficient service, with many mentioning how fast and easy it was to get their insurance needs met.
Personal Touch
Several customers emphasized the personal connection they felt with their agents, noting that the agents genuinely cared about their needs and provided tailored solutions.
Positive Experience
Overall, customers reported a high level of satisfaction with their experiences, recommending the agency to others for its reliable and supportive service.
- IAIvan AguilarNov 12, 20255.0the agents are so nice and helpful shelly padilla does an amazing job 100% recommended
- SASilvia AyalaOct 30, 20255.0I have been with State Farm since 2016. Eli has been a huge asset in helping us with our insurance in all aspects. She is always available and the team is great and keeping us knowledgeable about the products and services
- EREva Esther RamirezOct 27, 20255.0When I joined StateFarm for my auto insurance it has nothing but a pleasure. Diana is so professional and very helpful.
- KMKathy MunozOct 18, 20255.0Elizabeth did an amazing job getting my siblings and I a life insurance. Scheduling an appointment with her was fast and easy. Highly recommend.
- AMAlejandro MunozOct 18, 20255.0Elizabeth was very helpful and explained everything so well .. great person to work with !
Frequently Asked Questions About Shelly Padilla - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent’s phone number and email are available on the details page of your bill.
What services can I manage with the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Shelly Padilla - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and holidays including November 27, 2025, December 25, 2025, and January 1, 2026.
What types of insurance does Shelly Padilla - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What payment methods are accepted at Shelly Padilla - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Is Shelly Padilla - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible entrance, seating, and restrooms.
What nearby places can I visit before or after my appointment at Shelly Padilla - State Farm Insurance Agent?
You can visit nearby spots such as El Taquero Juan Hernandez for Mexican food, Champkom Boxing Gym for a workout, or the California Kids Center if you have children needing daycare or preschool services.
Are there nearby transportation or business services to help me reach Shelly Padilla - State Farm Insurance Agent or assist with my professional needs?
Yes, nearby places include PeopleReady, a temp agency that can assist with employment services, and P&K Research, a marketing and advertising agency that supports business operations.
Can I enjoy wellness services near Shelly Padilla - State Farm Insurance Agent?
Absolutely! Nearby wellness options include Body Massage for relaxation and Four Pillars Acupuncture Community Clinic for acupuncture and health services.