Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0J16094 State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dream.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Shelly Padilla - State Farm Insurance Agent
2424 N Grand Ave, Santa Ana, CA
92705, United States
Hours
Reviews
5.0
227 reviews
5 stars
226
4 stars1
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting agents like Shelly, Elizabeth, and Diana for their exceptional service.
Professionalism
The team demonstrated high levels of professionalism, with many reviews noting clear communication, prompt responses, and thorough explanations of insurance options.
Supportive Environment
Clients felt welcomed and valued, often mentioning the supportive atmosphere and the agents' willingness to go above and beyond to assist with their insurance needs.
Efficiency
Many customers appreciated the quick and efficient service, with several noting that their insurance processes were handled smoothly and without unnecessary delays.
- JRjasmine ruiz5 days ago5.0Great service
- VGVanessa GamezJan 2, 20265.0Great support on getting insured, very helpful and friendly. Thank you Elizabeth for helping and answering any questions needed.
- E4EJ 47Nov 25, 20255.0I needed help with an auto policy payment. The young lady was courteous and very helpful. I appreciated the excellent service I received from her
- IAIvan AguilarNov 12, 20255.0the agents are so nice and helpful shelly padilla does an amazing job 100% recommended
- SASilvia AyalaOct 30, 20255.0I have been with State Farm since 2016. Eli has been a huge asset in helping us with our insurance in all aspects. She is always available and the team is great and keeping us knowledgeable about the products and services
Frequently Asked Questions About Shelly Padilla - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent’s phone number and email are available on the details page of your bill.
What services can I manage with the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Shelly Padilla - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and holidays including November 27, 2025, December 25, 2025, and January 1, 2026.
What types of insurance does Shelly Padilla - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What payment methods are accepted at Shelly Padilla - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Is Shelly Padilla - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible entrance, seating, and restrooms.
What nearby places can I visit before or after my appointment at Shelly Padilla - State Farm Insurance Agent?
You can visit nearby spots such as El Taquero Juan Hernandez for Mexican food, Champkom Boxing Gym for a workout, or the California Kids Center if you have children needing daycare or preschool services.
Are there nearby transportation or business services to help me reach Shelly Padilla - State Farm Insurance Agent or assist with my professional needs?
Yes, nearby places include PeopleReady, a temp agency that can assist with employment services, and P&K Research, a marketing and advertising agency that supports business operations.
Can I enjoy wellness services near Shelly Padilla - State Farm Insurance Agent?
Absolutely! Nearby wellness options include Body Massage for relaxation and Four Pillars Acupuncture Community Clinic for acupuncture and health services.