Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0M22879 State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide insurance and financial services, including Auto, Home, Renters, Business, Life, and Health throughout California. We assist with commercial insurance (General Liability, Worker's Compensation, and Commercial Auto Insurance). We can come to you at your convenient time and location. Call us to schedule a meeting.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Ngoc Phung - State Farm Insurance Agent
4702 W 1st St, Santa Ana, CA
92703, United States
Hours
Reviews
4.9
329 reviews
5 stars
320
4 stars4
3 stars0
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents are consistently praised for their friendliness, helpfulness, and professionalism, with many customers highlighting specific agents like Karina and Karen for their exceptional service.
Responsiveness
Customers appreciate the quick and thorough responses from agents, making the insurance process smooth and stress-free.
Knowledge and Support
Agents are noted for their ability to explain insurance options clearly and provide tailored advice, ensuring clients feel informed and confident in their decisions.
Competitive Pricing
Many reviews mention that the agency offers competitive rates and good deals, contributing to customer satisfaction.
Overall Experience
The majority of feedback reflects a positive overall experience, with customers expressing high levels of satisfaction and willingness to recommend the agency to others.
- JCJessica correaDec 9, 20255.0Karina is quick to respond, goes above and beyond to find the best coverage, and truly makes you feel taken care of. Her kindness, knowledge, and dedication have made a stressful process feel easy and smooth. I’m so grateful for all her help and highly recommend Karina to anyone looking for an insurance agent who genuinely cares.
- JDJonathan DoDec 9, 20255.0Talked with karina and linh and they were very helpful and nice with my request. Very informational as well i appreciate it
- CDCang DoNov 7, 20255.0Their service is good
- JMJeannie MaiNov 7, 20255.0Son Thai did a very good job. He’s patently explained everything that I hadn’t understand. Thanks for his help.
- JWJoshua WolfeOct 29, 20255.0karina is who i've generally been talking to at this office and she's been great. listen, i GET that there are things you are required to say or do but it's important to also actually listen to your clients and she does that. she listens, internalises the information, and actually offers thoughts and suggestions that are relevant, pertinent, and helpful. that's exactly what i want from my rep.
Frequently Asked Questions About Ngoc Phung - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Ngoc Phung - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Ngoc Phung offers free quotes.
What payment methods are accepted at Ngoc Phung - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password. This will direct you to your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent for any questions about your bills, payments, or Renewal Coverage Offers. Your agent's contact details are available on your bill's details page.
What services does the State Farm mobile app provide?
The app helps manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the business hours for Ngoc Phung - State Farm Insurance Agent?
They are open Monday through Friday from 9:00 AM to 5:00 PM, and Saturday from 10:00 AM to 2:00 PM. They are closed on Sundays and several holidays.
Where is Ngoc Phung - State Farm Insurance Agent located?
The agency is located at 4702 W 1st St, Suite D, Santa Ana, CA 92703, United States.
What types of insurance products are offered at this State Farm agency?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Are there any nearby places that might interest customers visiting Ngoc Phung - State Farm Insurance Agent?
Yes, nearby places include Game On Cafe and Lounge, Bay Cafe for food and coffee; Ocean Dental Santa Ana and Spine Care Center for health services; and Bat Nha Buddhist Temple for spiritual visits.
How can nearby businesses like Carros Juan Escobar and Pro One Auto Body Shop assist customers visiting the insurance agency?
Customers looking for vehicle-related services can visit nearby Carros Juan Escobar for car purchasing and Pro One Auto Body Shop for automotive repairs, providing convenient options near the insurance agency.
Can I visit some local specialty shops near Ngoc Phung - State Farm Insurance Agent before or after my appointment?
Yes, nearby specialty shops include Manishaa Collections for fashion, Hoa Tien Wedding Cards for bridal supplies, and Herbology 35 Cap for holistic health products.