Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
CA-0C85311 Working out of a San Diego County office, we are a group of local insurance professionals, who pride ourselves on providing outstanding service to our customers. We have extensive knowledge of the insurance products that State Farm provides; including auto insurance, home insurance, health insurance, life insurance, and business insurance. This allows us to assist our customers in making informed decisions on the insurance and financial products which fit their needs.
Location
Bruce Hofbauer - State Farm Insurance Agent
14 Creekside Dr, San Marcos, CA
92078, United States
Hours
Reviews
5.0
150 reviews
5 stars
147
4 stars2
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Rebecca consistently received praise for her exceptional customer service, being described as knowledgeable, patient, and attentive to clients' needs.
Responsiveness
Customers highlighted the quick response times and efficient handling of inquiries and issues, often noting that Rebecca and the team were always available to assist.
Professionalism
Many reviews emphasized the professionalism and thoroughness of the staff, particularly Rebecca, who was commended for her ability to explain complex insurance details clearly.
Supportive Environment
The agency was noted for creating a welcoming atmosphere, making clients feel valued and cared for, often likened to family.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their experiences, frequently recommending the agency and its staff for insurance needs.
- VVVanessa3 days ago1.0Stay away!! After having them for several years I was told to shop around when I realized my bill had been increasing. I was paying $277 a month for a 2017 and found the exact same coverage from their competitor (another company on tv all the time, not a no name brand) for $146. After I cancelled my policy I was told I would be receiving my premium refund in the mail. After over a month and not receiving it I called the office and told they didn’t know why it wasn’t sent. Now after 2 months of not receiving it I call and had to get a call back due to system issues and told I should be receiving it any day. Btw, they verified and had my correct info on both phone calls. They never had to wait on my payments but evidently they don’t grant the stellar customer service when you find a better option. I’d stay far away from State Farm if you live in CA and this office is definitely not up to standard. Maybe they’re using my refund money to pay for their system issues?!?!
- KKKenny KNov 14, 20255.0I recently switched my State Farm agent. Rebecca & Trevor have provided amazing service. My wife and I are so Happy with Bruce's office. Thank you, Trevor, and Thank you Rebecca. You both are Awesome!
- CCCordelia CamposNov 13, 20255.0Luis was terrific. A pleasure to speak with, and work with. His willingness to do the best job was evident and thorough. Thank you for a job well done!
- OLOscar LaraNov 6, 20255.0Becky, Is Outstanding I had the best experience from start to finish, their team was incredibly helpful and professional. They provided clear explanations, tailored recommendations, and found me a policy that fit my needs perfectly. Couldn't be happier with their service. Highly recommended!
- JGJayden GonzalezOct 30, 20255.0Becky is hands down one of the best brokers I’ve worked with. She always goes above and beyond to make sure everything gets handled the right way. You can tell she actually cares about her clients and takes pride in what she does. Customer service like hers is hard to find these days. If you ever get the chance to work with Becky, you’re in good hands.
Frequently Asked Questions About Bruce Hofbauer - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Bruce Hofbauer - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Bruce Hofbauer - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to log in and view your billing and payment information.
What services does Bruce Hofbauer - State Farm Insurance Agent offer?
We offer insurance and financial services including auto, homeowners, life, renters, and business insurance.
What are the office hours of Bruce Hofbauer - State Farm Insurance Agent?
Our office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance accounts via a mobile app?
Yes, our mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
Where is Bruce Hofbauer - State Farm Insurance Agent located?
We are located at 14 Creekside Dr, Suite #106, San Marcos, CA 92078, United States.
What nearby places can I visit around Bruce Hofbauer - State Farm Insurance Agent?
Nearby, you can visit Ding Tea San Marcos for refreshing bubble tea, The Hair Extension Bar for beauty services, and Omkar Ayurveda for holistic health treatments.
Are there convenient places near Bruce Hofbauer - State Farm Insurance Agent for pet grooming?
Yes, Celia's Puptastic Grooming is a nearby pet grooming and veterinary service you can visit.
What food options are available near Bruce Hofbauer - State Farm Insurance Agent?
You can enjoy meals at nearby restaurants such as Daphne's California Greek, Jersey Mike's Subs, and The Habit Burger Grill located close by.