Business Details
About
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CA-0M63078 Our Mission: To build relationships within The Castro, Mission and the entire San Francisco community based on trust, integrity, and care, by educating our policyholders with our extensive knowledge and experience to help identify their risks and provide alternatives that protect their assets and financial future.
Location
Traci Hollander - State Farm Insurance Agent
556 Castro St, San Francisco, CA
94114, United States
Hours
Reviews
4.9
467 reviews
5 stars
458
4 stars0
3 stars0
2 stars0
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like Eva Lee, Heather Love, and Rocio Jimenez received high praise for their responsiveness, patience, and ability to clarify complex insurance details.
Professionalism
Many customers highlighted the professionalism and expertise of the agents, particularly Heather Love and Eva Lee, who provided thorough and thoughtful assistance.
Long-term Relationships
Numerous reviews indicated that customers have maintained long-term relationships with the agency, often returning due to the consistent quality of service.
Problem Resolution
The team was commended for their proactive approach in resolving issues, with specific mentions of agents like Norma Michihira and Vincent Martini who effectively handled billing and claims.
Knowledge and Guidance
Customers appreciated the agents' ability to provide clear explanations and guidance on various insurance options, making the process easier to understand.
- SLSam LeeJul 31, 20245.0This review is a long time coming. I'm a very happy long time client of Traci Hollander State Farm. She and her team, people like Heather Love, are the best. I have my auto and home with them and have referred more than 100 friends and clients to them over the years. They always do what is right for the client, even if it is to recommend someone else. Traci has great character and this flows throughout her team. My highest recommendation.
- ESEhren SeybertJan 29, 20245.0Eva Lee is amazing. In considering whether to take out a new life insurance policy, I found Eva to be extremely helpful, responsive, and thoughtful throughout the entire process (she even provided important information that I did not think to ask). I'm grateful for the excellent customer service, and happy to be a State Farm customer.
- KNKellam NelsonAug 4, 20225.0I've worked with Traci and her team for nearly 6 years now and they've always been great to work with. From car insurance, to renters insurance, and unfortunately even car accident events, they have helped me through it all. I recently had to insure an engagement ring and watch and Eva was a pleasure to work with! She was very responsive, helpful guiding me through the process, and most importantly, patient! She even went above and beyond to provide recommendations regarding future appraisals that I should be thinking about every few years to ensure my property is insured for the appropriate amounts as they appreciate in value. I highly recommend Eva and Traci's team for any insurance needs.
- JLJani LeppanenDec 17, 20215.0Working with Kendall at Traci’s office is like working with a competent colleague. Same goes with all other interactions I’ve had with folks at this office. Recommended.
- JRJason RSep 2, 20215.0I've used Traci Hollander & State Farm for over three years across multiple insurance policies. They've been great to work with and I am very happy with the cost and coverage of my insurance policies. Eva Lee was especially helpful as I was getting a new policy set up. She was responsive in answering all of my questions and made the entire process very easy!
Frequently Asked Questions About Traci Hollander - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Traci Hollander - State Farm Insurance Agent?
No, you can get a free insurance quote online without any payment.
What payment methods are accepted at Traci Hollander - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What languages are spoken at Traci Hollander - State Farm Insurance Agent?
The office offers services in English, Spanish, Cantonese, and Mandarin.
What are the office hours for Traci Hollander - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Where is Traci Hollander - State Farm Insurance Agent located?
They are located at 556 Castro St, San Francisco, CA 94114.
Can I manage my insurance policies and file claims via a mobile app?
Yes, the State Farm mobile app allows you to manage insurance and banking accounts, file claims, and get roadside assistance.
What services are offered at Traci Hollander - State Farm Insurance Agent?
They provide insurance services including auto, homeowners, life, renters, business, motorcycle, property, boat, and pet insurance.
What nearby dining options are available around Traci Hollander - State Farm Insurance Agent?
Nearby dining options include Dumpling Kitchen for Chinese cuisine, Castro Tarts cafe, Papi Rico Mexican restaurant, Fable American restaurant and bar, Dante's Table Italian restaurant, and Heroic Italian delicatessen.
Are there any nearby wellness spots where I can relax before or after visiting the insurance office?
Yes, you can visit Jae Greenman Massage for spa and mental health services, Always Tan Skin and Body for tanning and massage, and nearby chiropractors Dr. Ted Fratto or Midpoint Sports Chiropractic for health and medical care.
What nearby shops and boutiques can I explore near Traci Hollander - State Farm Insurance Agent?
You can visit boutiques and shops such as Whatever Store for comics, Blumen flower and gift shop, Dogo Love boutique, Mudpuppy's on Castro pet store, Brand X Antiques thrift store, De La Sole shoe store, and Cuztom Gift clothing and flower shop.