Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
CA-0M63078 Our Mission: To build relationships within The Castro, Mission and the entire San Francisco community based on trust, integrity, and care, by educating our policyholders with our extensive knowledge and experience to help identify their risks and provide alternatives that protect their assets and financial future.
Location
Traci Hollander - State Farm Insurance Agent
556 Castro St, San Francisco, CA
94114, United States
Hours
Reviews
4.9
467 reviews
5 stars
458
4 stars0
3 stars0
2 stars0
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team, especially agents like Heather Love, Eva Lee, and Rocio Jimenez, received high praise for their responsiveness, patience, and ability to clearly explain insurance options.
Professionalism
Many customers highlighted the professionalism and expertise of the agents, noting their dedication to finding the best coverage and rates.
Long-term Relationships
Numerous reviews mentioned long-standing relationships with the agency, indicating high customer loyalty and satisfaction over many years.
Problem Resolution
The staff was commended for their proactive approach in resolving issues and providing support during complex situations.
- CPCharles PiggeeMar 3, 20255.05 Stars Plus – Outstanding Service from Eva Lee at State Farm! Truly Fantastic on Purpose! I recently had the absolute pleasure of working with Eva Lee at State Farm Insurance, and I must say, her service was nothing short of exceptional. From the moment I reached out, Eva demonstrated professionalism, efficiency, and a genuine commitment to my needs. What stood out the most was her dedication to going above and beyond. She took the time to thoroughly explain every detail of my policy, ensuring I fully understood my coverage and options. Her responsiveness was remarkable—providing quick answers, clear communication, and a willingness to assist with any concerns I had. It’s rare to find someone who combines outstanding customer service with real integrity, but Eva Lee does exactly that. She made me feel truly valued as a customer, and I greatly appreciate the fantastic, on-purpose service I received. If you’re looking for reliable coverage and a dedicated agent who truly cares, I highly recommend Eva Lee at State Farm Insurance! ⭐⭐⭐⭐⭐+
- MRMike Shaw - San Francisco RealtorMay 3, 20245.0Eva at Traci Hollander's office has been helping me with my insurance needs for many years. Traci, Eva and her entire team are super knowledgeable and helpful and I could not be happier with the service I receive from them!
- GPGina PerriNov 30, 20215.0We have been working with Eva for the past several months getting quotes in hopes of switching our building's HOA insurance over to State Farm. She has been incredibly helpful and knowledgable guiding us through the process and one of the main reasons we are making a change is for the personalized customer service. Eva has been top notch above the rest!
- PHPeter HenrichsJun 3, 20215.0Beau Harshman helped me with car and renters insurance. It has been great working with him and the helpful service.
Frequently Asked Questions About Traci Hollander - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Traci Hollander - State Farm Insurance Agent?
No, you can get a free insurance quote online without any payment.
What payment methods are accepted at Traci Hollander - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What languages are spoken at Traci Hollander - State Farm Insurance Agent?
The office offers services in English, Spanish, Cantonese, and Mandarin.
What are the office hours for Traci Hollander - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM, and closed on weekends.
Where is Traci Hollander - State Farm Insurance Agent located?
They are located at 556 Castro St, San Francisco, CA 94114.
Can I manage my insurance policies and file claims via a mobile app?
Yes, the State Farm mobile app allows you to manage insurance and banking accounts, file claims, and get roadside assistance.
What services are offered at Traci Hollander - State Farm Insurance Agent?
They provide insurance services including auto, homeowners, life, renters, business, motorcycle, property, boat, and pet insurance.
What nearby dining options are available around Traci Hollander - State Farm Insurance Agent?
Nearby dining options include Dumpling Kitchen for Chinese cuisine, Castro Tarts cafe, Papi Rico Mexican restaurant, Fable American restaurant and bar, Dante's Table Italian restaurant, and Heroic Italian delicatessen.
Are there any nearby wellness spots where I can relax before or after visiting the insurance office?
Yes, you can visit Jae Greenman Massage for spa and mental health services, Always Tan Skin and Body for tanning and massage, and nearby chiropractors Dr. Ted Fratto or Midpoint Sports Chiropractic for health and medical care.
What nearby shops and boutiques can I explore near Traci Hollander - State Farm Insurance Agent?
You can visit boutiques and shops such as Whatever Store for comics, Blumen flower and gift shop, Dogo Love boutique, Mudpuppy's on Castro pet store, Brand X Antiques thrift store, De La Sole shoe store, and Cuztom Gift clothing and flower shop.