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CA-0L42207 We are a referral based business & just celebrated our 14 year business anniversary We don't just say Like a Good Neighbor we show it in our personalized, caring service. Call or email us today for a Auto-Home-Renters-business or Life Insurance Quote!
Location
Laura Peterson - State Farm Insurance Agent
16795 Lark Ave, Los Gatos, CA
95032, United States
Hours
Reviews
5.0
403 reviews
5 stars
397
4 stars3
3 stars2
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and responsive, providing excellent customer service across various interactions.
Expertise
Agents demonstrate strong knowledge and attention to detail, effectively guiding clients through insurance options and claims processes.
Long-term Relationships
Many customers have been with Laura Peterson's office for over a decade, highlighting trust and satisfaction with the service provided.
Proactive Support
The team is noted for their proactive engagement, often going above and beyond to assist clients with their insurance needs and concerns.
Personalized Care
Clients appreciate the personalized approach taken by the staff, ensuring that their specific needs and situations are addressed thoughtfully.
- JHJohn HodgmanNov 5, 20255.0We switched to State Farm agent Laura Peterson after thirty years either our former Stare Farm office. Laura and her team are very professional, progressive and personable in listening and acting on our needs. Great to be treated like our small account matters. Thank you very much, Laura!
- JHJanet HammOct 9, 20255.0Maria was very helpful during my insurance review. We were able to increase coverage and lower the premium. I have been a client for many years and have always been satisfied with the people and services.
- RMRosie MorenoOct 5, 20255.0I’ve been with State Farm for 10 + years and after my agent retired, I was assigned to Laura. The customer service, communication and follow up is impeccable! I recently purchased a new car, Laura and her wonderful, dedicated team came through over the weekend, after hours to get me covered! Best Team ever! I highly recommend them.
- MMMike MuscaraSep 30, 20255.0The staff have always been very friendly and helpful. I have been with State Farm forever 2 decades, They have been the best! Thank you Maria for the help today! Mike Muscara
- MKMichael KushnerSep 29, 20255.0They always answer my questions and help me get the best rate. I have called numerous times and they are always super helpful. State Farm has been raising rates, but Laura's team always helps me find the best value for my needs. Excellent team to work with.
Frequently Asked Questions About Laura Peterson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Laura Peterson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. State Farm offers free quotes through the Laura Peterson agency.
Who should I contact if I have questions about billing or payments?
Please contact your agent for questions about bills, payments, or Renewal Coverage Offers. The agent's phone number and email are available on your bill's details page.
What services can I manage through the State Farm mobile app?
The mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service include?
Emergency Roadside Service covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one-hour locksmith services, and one-hour of mechanical labor for select services.
What are the office hours for Laura Peterson - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 5:00 PM, Wednesday with a lunch break from 11:30 AM to 12:30 PM, and Friday from 9:00 AM to 4:30 PM. It is closed on Saturdays and Sundays.
What payment methods are accepted at Laura Peterson - State Farm Insurance Agent?
Payments can be made using cash, American Express, Discover, Mastercard, and Visa credit cards.
Can I purchase or change my insurance policy online through Laura Peterson's State Farm agency?
You can typically purchase a policy online at the end of the quote process and request coverage changes online, which will be processed by your agent.
Which areas does Laura Peterson - State Farm Insurance Agent serve?
The agency serves multiple locations including Los Gatos, Sunnyvale, Santa Clara, Cupertino, Saratoga, Campbell, San Jose, and nearby communities in California.
How can nearby real estate professionals assist customers visiting Laura Peterson's agency?
Nearby real estate agents like Chicago Title Company, Keller Williams, and Fernando Paz Real Estate can help clients who are buying or selling property while coordinating insurance needs with Laura Peterson's agency located nearby.
Are there financial services close to Laura Peterson - State Farm Insurance Agent for additional support?
Yes, financial services such as W.J. Bradley Mortgage Capital Los Gatos and loan lady are located nearby to assist with mortgage and loan needs, complementing insurance services offered by Laura Peterson.
What counseling services are available near Laura Peterson's State Farm office?
Nearby counseling services include Lorren Siu Counseling, Havenly Counseling Collective, and Inviterra Counseling, providing mental health support close to the insurance agency.