The Insurance Services Department of London Drugs Ltd.

2.8
34 reviews
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Business Details

5639 Victoria Dr, Vancouver, BC
V5P 3W2, Canada
(604) 322-6985
https://www.ldinsurance.ca/

About

Insurance AgencyHome Insurance AgencyAuto Insurance AgencyBusiness Insurance ServiceTravel Insurance AgencyPet Insurance AgencyMotorcycle Insurance Agency
Since 1997, the Insurance Services Department of London Drugs Limited has been serving customers throughout British Columbia and Alberta. Our 20 insurance locations offer auto insurance, home insurance, travel insurance, and business insurance; providing the excellent customer service and expertise that London Drugs’ customer have come to know and love. We also proudly provide specialty insurance including RV & leisure vehicle insurance (including pleasure crafts, off road, and private motorcycle coverage), residential and commercial glass insurance, pet insurance, and marriage licenses. We make our policies easier to understand, offer expanded hours of operation, and provide the best advice to customers to ensure you get the comprehensive coverage you need.

Location

The Insurance Services Department of London Drugs Ltd.
5639 Victoria Dr, Vancouver, BC
V5P 3W2, Canada

Hours

Reviews

2.8
34 reviews
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13
  • GC
    Goat CHO
    Oct 8, 2025
    1.0
    The front desk on Oct 8, 2025 after 7:45PM takes over 45 minute to perform a simple insurance renewal, line up ensues!
  • KS
    Krishneel Vikash Singh
    Sep 14, 2025
    1.0
    Very poor. Service . Guy harassing old guy filling out the transfer papers not helping him out. Learn customer service goof.
  • CM
    C Miller
    Nov 7, 2024
    5.0
    Good and professional
  • DL
    Dan Lake
    Feb 2, 2024
    1.0
    I recommend avoiding interactions with Simran K due to observed unprofessional behaviour. During my attempt to renew insurance, she displayed a lack of engagement by not making eye contact upon our initial arrival at the store. She remained preoccupied with her phone before finally assisting us without a proper greeting. Upon discussing my insurance renewal, Simran mentioned that the account did not appear in their system without providing a clear explanation. She further indicated that the unavailability of ICBC (Insurance Corporation of British Columbia) hindered her ability to investigate the issue immediately. Despite my insistence, she initially failed to take proactive steps to address the problem. Upon eventually contacting ICBC, it was revealed that the file was flagged as a duplicate account, a detail that Simran could have discovered earlier with more diligence. She then stated that to fix this problem I needed to come back tomorrow, she also then stated she could fix the issue but it’s recommended that she would not do so because it would make things more complicated. This girl showed disinterest in working, and even the customer behind us whispered to his partner that this girl didn’t look like she wanted to work. Her behaviour of not wanting to work was obvious to any third-party watching. Anyways, to maintain a professional and customer-centric environment, it may be prudent for her employee to reevaluate her role within the company. Failure to do so may deter customers from returning to that location.
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Frequently Asked Questions About The Insurance Services Department of London Drugs Ltd.

What types of insurance does The Insurance Services Department of London Drugs Ltd. offer?

They offer auto, home, travel, business, RV & leisure vehicle, residential and commercial glass, pet insurance, and provide marriage licenses.

Where is The Insurance Services Department of London Drugs Ltd. located?

They are located at 5639 Victoria Dr, Vancouver, BC, V5P 3W2, Canada.