The Insurance Services Department of London Drugs Ltd.

Reviews

• LL

  Louis Luzuka

  Oct 7, 2025
  5.0
  ⭐️⭐️⭐️⭐️⭐️ 13/10 Stars — Thank You, Anutej & Brenda C. We got our marriage license on our anniversary amen 🙏 We came into London Drugs Insurance Services with a lot of questions (maybe a million! 😅). Sometimes people get frustrated when you ask too many, but not here. Anutej guided us with patience and care, step by step, never rushing us, and made the process so simple and stress-free. What stood out most is how much he appreciates his manager, Brenda C., who is retiring this Friday. He said, “Whatever I know today is only because of her.” That speaks volumes. A great manager doesn’t just give instructions — they teach, support, and make sure their people succeed. Brenda has done exactly that, and it shows in the way Anutej carries himself. From insurance details to even offering us a list of marriage officiants and commissioners, we felt cared for far beyond what we expected. We came to the right place, and we’ll never forget the kindness we received. Brenda, thank you for being a leader worth celebrating. You’ve made an impact that will be remembered even after you retire. And Anutej, thank you for giving us 13/10 service and hope for the future. God bless your souls and happy retirement 13/10!!!!
• CW

  Christina Wiebe

  Feb 22, 2025
  5.0
  Mandy was so wonderful, attentive and fast! She made this process enjoyable and painless. Very professional and informative. I will always come here to renew my insurance!
• VB

  Vicky Brewer

  May 7, 2023
  1.0
  Went to renew my car insurance today. There was a lady in front of me that was trying to transfer the title of a car. She had filled out most of the form but had forgotten to fill out a couple of parts. Mandy K was serving her and told her to ‘fill out the form’. The lady told Mandy that she didn’t have her glasses and asked her if she was able to help her as she couldn’t see the form well. Mandy told her in a rude manner ‘It’s YOUR name and YOUR address, then sign’ the woman moved over to try to fill it out. Next it was my turn at the counter. I gave her the insurance papers and she asked me if I wanted roadside assistance, I said no as I have it with BCAA. Then she asked quite forcefully for my mileage. While I was waiting for my husband to take a picture of it she started helping the other lady again. The lady had made a mistake on her form and crossed it out and corrected it. Mandy said sternly ‘who told you to do that!’ The lady apologized and again explained that she couldn’t see properly. Mandy then started asking her questions about the vehicle. Half way through the lady answering her she cut her off and very rudely said ‘you need to LISTEN to the question and then ANSWER.’ The lady apologized. By this point I was feeling quite defensive for the lady as the way Mandy was talking to her was inappropriate. Anyway, it was back to my turn while the lady waited for something. Mandy then told me a price for my insurance that was above the year before. I had already had a letter from ICBC saying my rate should go down so I questioned it and said I needed a minute to think about it as to seemed weird to be paying more than last year. ‘Mandy told me that the basic insurance rate had gone up and that I needed to sign the papers’ I told her I was going to sign anything until I made a decision on whether I was going to carry on with the transaction or if I was going to try somewhere else. She then told me ‘everywhere will be exactly the same price’ I’m not sure if this is true or not but her tone was rude and I honestly feel like she was just trying to get me to sign. After taking a couple of moments she pulled me over and said that she had added roadside assistance and that my payments would be around what I thought. Honestly the whole experience and the way she spoke to me and the other lady was disgusting (more so the other lady). She definitely should not be in customer service let alone the assistant manager!! I renewed my policy here this time through convenience as I was already here but I will not be back. Very poor customer service, very pushy and just an all around bad experience.
• GS

  Gene Shim

  Mar 12, 2023
  1.0
  took over an hour to get marriage license, had to wait in line over 30 minutes even though one till was open as he instructed me to talk to the other staff who was already helping someone. After letting 4 parties go in front of me, I was finally helped by the girl but she was not familiar with the process and had to ask the earlier guy who made me wait along the process - so he could have helped me but maybe didnt want to or wanted her to learn to do it. Either way didnt think it was reasonable to have me wait for over half an hour while his till is open, if he can help me. She was very friendly and helpful, but he was not helpful or professional, didnt seem to care about customer service. Will not be returning.

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