The Insurance Services Department of London Drugs Ltd.

3.4
67 reviews
London Drugs, 4567 Lougheed Hwy, Burnaby BC
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Business Details

1920 Willingdon Avenue, Burnaby, BC
V5C 0K6, Canada
(604) 448-1146
https://www.ldinsurance.ca/

About

Insurance AgencyHome Insurance AgencyAuto Insurance AgencyBusiness Insurance ServiceTravel Insurance AgencyPet Insurance AgencyMotorcycle Insurance AgencyLondon Drugs
Since 1997, the Insurance Services Department of London Drugs Limited has been serving customers throughout British Columbia and Alberta. Our 20 insurance locations offer auto insurance, home insurance, travel insurance, and business insurance; providing the excellent customer service and expertise that London Drugs’ customer have come to know and love. We also proudly provide specialty insurance including RV & leisure vehicle insurance (including pleasure crafts, off road, and private motorcycle coverage), residential and commercial glass insurance, pet insurance, and marriage licenses. We make our policies easier to understand, offer expanded hours of operation, and provide the best advice to customers to ensure you get the comprehensive coverage you need.

Location

The Insurance Services Department of London Drugs Ltd.
1920 Willingdon Avenue, Burnaby, BC
V5C 0K6, Canada

Hours

Reviews

3.4
67 reviews
5 stars
38
4 stars
2
3 stars
3
2 stars
0
1 star
24
  • EK
    Elika Kaviannasab
    Jun 8, 2025
    5.0
    Azita helped me a lot with my registration. Very fast and easy. Thanks to her! 😍😍😍😍😍
  • RO
    Raymond Aglubat (O-Rayo)
    May 31, 2024
    5.0
    Wonderful service. Fast, efficient and friendly. Thanks to Prasad for helping me promptly complete what I needed to do.
  • JV
    Joseph Vance
    Oct 7, 2020
    1.0
    I went here thinking it would be the easiest and fastest way that I could get my late mother's car insured in my name. My goal is to get it in order to sell as part of her estate. I called a head and asked what documents I would need and was told: "copy of the will and a copy of the death certificate". When I arrived I was told that all the documents were wrong and one clerk started reading the contents of my mother's will. I asked him to stop reading the will and told him that it is none of his business. He then told me to calm down. I left that time with no insurance and with a deep anger and regret for letting them ruffle through my papers and then question the authenticity of them. I decided to get all the documents in order as per what the rude nosey gentleman had told me to do the day before. I even went to a different London drugs thinking maybe it would be better. Unfortunately I was wrong. I had the misfortune of having to deal with the same mistrust and being told that I have the wrong documents. This customer care rep was the manager. She did almost everything in her power to ensure that I was not going to leave there with the proper insurance. Finally after being on the phone with what I assumed was ICBC for 20 minutes. She began working on and writing up the insurance. She then told me that:" we don't do this all the time so I have to make sure your not trying to do something wrong". Both times I went I know that they were acting this way because of the way I look. They thought I was trying to pull a fast one. They were terribly disrespectful. Ya I got my insurance but I will definitely never use their services again.
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Frequently Asked Questions About The Insurance Services Department of London Drugs Ltd.

What types of insurance does The Insurance Services Department of London Drugs Ltd. offer?

They offer auto, home, travel, business, RV & leisure vehicle, residential and commercial glass, pet insurance, and also marriage licenses.

Where is The Insurance Services Department of London Drugs Ltd. located?

At 1920 Willingdon Avenue, Suite 1116 INS, Burnaby, BC, V5C 0K6, Canada.