Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
AZ-1272739
The Derrick Spencer State Farm team is proud to serve Laveen, Phoenix and surrounding Maricopa County with insurance and financial services. Contact our office today for an insurance review to see where we can help you get value on home insurance, auto insurance, and more. We would love the opportunity to earn your business.
Details
- Wheelchair accessible entranceAvailable
Location
Derrick Spencer - State Farm Insurance Agent
5235 W Baseline Rd, Laveen, AZ
85339, United States
Hours
Reviews
4.9
439 reviews
5 stars
420
4 stars
8
3 stars0
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their friendly, helpful, and professional service, with multiple agents highlighted for going above and beyond to assist customers.
Agent Performance
Specific agents like Ivonne, Melanie, and Topaz were frequently mentioned for their exceptional support, knowledge, and ability to simplify complex insurance processes.
Efficiency
Customers appreciated the promptness and efficiency of the service, with many noting quick responses and effective problem-solving.
Cost Savings
Several reviews highlighted significant savings on insurance premiums, with agents helping customers find better coverage at lower rates.
Overall Experience
The overall sentiment was positive, with many customers expressing satisfaction and recommending the agency to others.
- PPpalmirena1005 days ago5.0I had a great experience with Melanie, she was able to assist me with my request and very friendly and professional.
- BCBill and Virginia CummingsNov 11, 20255.0Great price and excellent service. A pleasure to do business with. Thank you 😊!
- IMIrma MarquezNov 6, 20255.0I’ve been with state farm for years everyone is super nice and helpful, today Melanie helped me and she did amazing she answered all of my questions and helped me with my policy.
- LVLena ValentineNov 4, 20255.0I’ve called a few times in regards to quotes and for the most part every time I’ve called I was lucky enough to get Michelle on the line. I wasn’t sure if I can ask for her or not but it seems she is the only one in the office that has any sense of customer service. She was able to get me quotes on multiple products and was so kind and patient with me even when I had to clarify questions she already answered. She was a hoot. I truly plan on calling back to obtain a new policy with State Farm solely based off the customer experience and grace she’s shown.
- NVNicholas VadenOct 30, 20251.0You will be unable to add a 2nd vehicle for at least four days, this isn’t a choice you should make. Find somewhere else immediately or waste time and money.
Frequently Asked Questions About Derrick Spencer - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote when requesting it online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Derrick Spencer - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your billing and payment information via the Digital Pay Payment Center by logging in with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What insurance products does Derrick Spencer - State Farm offer?
We offer Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, Property Insurance, Boat Insurance, Pet Insurance, and Business Insurance.
What are the office hours for Derrick Spencer - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Is Derrick Spencer - State Farm a Black-owned business and do they have wheelchair accessible entrances?
Yes, this is a Black-owned business with wheelchair accessible entrances.
What nearby places can I visit before or after my appointment at Derrick Spencer - State Farm Insurance Agent?
Nearby you can visit Moe's Barbershop for a haircut, enjoy a meal at Smashburger or Barro's Pizza, and grab coffee at Dunkin'.
Are there convenient mobile phone stores near Derrick Spencer - State Farm Insurance Agent?
Yes, T-Mobile, Verizon, and Victra — Verizon Authorized Retailer are nearby if you need mobile phone services or accessories.
Where can I find medical and dental services near Derrick Spencer - State Farm Insurance Agent?
Nearby medical and dental services include Laveen Kid's Dentist & Orthodontics, Gentle Dental Laveen, Southwest Dental, and PDS Medical Group Laveen.