Business Details
About
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AZ-1800012214 We are a team of highly trained professionals focused on helping our customers protect the things and people that matter most to them while also helping them grow their assets. We do this in support of State Farm's mission: To help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our team is very knowledgeable and well trained with auto insurance, home insurance, life insurance and health insurance products. We also offer free notary services to residents of Chandler, Gilbert, Mesa, Queen Creek, Apache Junction, Tempe and Phoenix.
Location
Dondrell Swanson - State Farm Insurance Agent
2401 E Baseline Rd, Gilbert, AZ
85234, United States
Hours
Reviews
4.9
301 reviews
5 stars
287
4 stars
8
3 stars0
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and responsive, with many highlighting specific agents for their exceptional service.
Efficiency
Many reviews noted the quick and efficient handling of inquiries and policy adjustments, making the process seamless for customers.
Personalized Attention
Clients appreciated the personalized attention they received, with agents taking the time to understand their needs and provide tailored solutions.
Affordability
Several customers mentioned the competitive rates and affordability of insurance policies, particularly when bundling home and auto insurance.
Professionalism
The team was frequently described as professional and thorough, ensuring that all customer questions were answered and concerns addressed.
- KHKelly Hiller3 days ago5.0I had a great experience. Taylor was very helpful and very patient and understanding.
- VDVilma diazNov 6, 20255.0Great, and quick service form my State Farm agent ! I didn’t even have to call in, he was able to resolve my issues via text !
- RBRod BarlowNov 4, 20255.0After getting notice of a rate increase on a policy that [after doing some research] it turns out I really don't need, I found Taylor Ramirez at Dondrell Swanson's State Farm Insurance Agency. Taylor has been very thorough and patient with all of my questions. He has walked me through different scenarios for home and auto coverage, adjusting the policies to my needs today, not several years ago when the policies were first written. I am very pleased with his work and highly recommend him to all future customers!
- KNKristine NOct 30, 20255.0Agent was very patient in explaining the policy. Listened to what I needed and was very knowledgeable. Will refer State Farm to everyone I know.
- APAmanda PurdueOct 22, 20255.0I have been with Dondrell Swanson - State Farm insurance for several years now and have had nothing but excellent service. I work frequently with Taylor and he is always kind, knowledgeable, professional, and responsive. He has really made it very easy and convenient for me to add and make changes to policies. I highly recommend Dondrell Swanson - State Farm insurance.
Frequently Asked Questions About Dondrell Swanson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Dondrell Swanson - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link to access your account by entering your User ID and password. You will be directed to your billing and payment information.
What services does the State Farm mobile app provide?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
Does Emergency Roadside Service cover towing and locksmith services?
Yes, it typically covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Dondrell Swanson - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Can I change my coverage online without contacting an agent?
Yes, you can request changes to your coverages online, and they will be forwarded to your agent for processing.
Are there any nearby dining options close to the insurance agency?
Yes, you can enjoy a meal at nearby Barro's Pizza or Simi's Cafe, which offer pizza and Asian cuisine respectively, convenient for a meal before or after your visit.
What nearby fitness or recreation centers are close to the agency?
Strong Youth Fitness is nearby, offering gym and sports activities. It’s a great spot if you want to combine fitness with your visit to the insurance agency.
Are there any beauty or spa services near the insurance agency?
Yes, The Beauty Bar and Simply Ravishing - The Salon are nearby salons and spas where you can relax and pamper yourself after handling your insurance needs.