Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
AR-16693975 Welcome to Charlotte Potts State Farm! We're here to serve our customers and our community. We help customers manage the risks of everyday life, recover from the unexpected and realize their dreams. We look forward to serving YOU and YOUR family!
Location
Charlotte Potts - State Farm Insurance Agent
707 Main St, North Little Rock, AR
72114, United States
Hours
Reviews
4.7
153 reviews
5 stars
141
4 stars2
3 stars1
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, highlighting their willingness to assist and provide personalized service.
Claims Handling
While some customers reported positive experiences with claims processing, others expressed frustration with delays and lack of communication during claims.
Knowledge and Support
Agents were frequently noted for their knowledge and ability to explain insurance options clearly, helping customers make informed decisions.
Mixed Experiences
There were contrasting reviews regarding overall satisfaction, with some customers expressing deep appreciation while others reported significant issues with service and support.
Community Engagement
The agency was recognized for its community involvement and personal touches, such as sending cards during difficult times, which resonated positively with many clients.
- JSJason SkinnerOct 17, 20255.0Just switched from Allstate. Kelly made the experience easy, fun and relatable. Best insurance experience I have had.
- LCLisa CanadyOct 17, 20255.0Mom’s agent Charlotte is amazing. What awesome customer service and friendly people. So easy to talk to and always looking out for her best interests.
- LBlinda briceSep 11, 20255.0I was looking for Home & Auto ins and Joyce was so helpful and very knowledgeable. She gave me options to pick from that I was not aware of and explained them so a non ins person would understand. I purchased the ins and am very happy with the experience.
- TMToby MurrySep 10, 20255.0Ashton was a huge help in getting new auto and home coverage for my mom! She was very detailed and answered all her questions. And Ashton's diligent follow up and cheerful attitude made the process quick and painless!
- KJKevin Hunt, Jr.Sep 8, 20255.0Joyce was wonderful throughout this quick process. I needed car insurance asap and she was ready and willing to help right away! Def do not regret choosing State Farm
Frequently Asked Questions About Charlotte Potts - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online at Charlotte Potts State Farm?
No, you do not have to pay for a quote online. We offer free quotes.
What payment methods are accepted by Charlotte Potts State Farm Insurance?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What services does Charlotte Potts State Farm Insurance provide?
We provide insurance services including Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Charlotte Potts State Farm Insurance Agent?
Our office hours are Monday through Thursday from 8:30 AM to 5:30 PM, and Friday from 8:30 AM to 5:00 PM. We are closed on weekends and major holidays.
Who can I contact if I have questions about billing or payments?
Please contact your State Farm agent. Their phone number and email are available on your bill details page. You can also reach out directly via email at charlotte@charlottepottsinsurance.com or phone at +1 501-791-1100.
Can I manage my insurance policies using a mobile app?
Yes, the State Farm mobile app allows you to manage your insurance and banking accounts, request roadside assistance, file claims, and more.
Is Charlotte Potts State Farm Insurance located near any notable places?
Yes, our office is near 'Caverns & Forests Board Game Cafe' for dining and entertainment, 'CrediRise Solutions' for financial services, and 'Dogtown Barber Lounge' for grooming. These nearby locations can be convenient if you plan to visit or explore the area.
How can nearby transit or parking options help me visit Charlotte Potts State Farm?
Nearby 'Trolley Barn and Parking Lot' provides convenient parking and transportation options close to our office, making your visit hassle-free.
Are there community services or organizations near Charlotte Potts State Farm?
Yes, the 'Stand Foundation Inc.' offers environmental conservation initiatives, and 'WIN - Women In Networking of Central Arkansas' supports community networking. You might find it interesting to engage with these groups before or after your visit to our office.