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AL-734735 We give State Farm customers the service they deserve in providing Auto Insurance, Home Insurance, Renters Insurance, Life Insurance and Health throughout the Prattville, Montgomery, Millbrook and Autaugaville area. My agencies number one goal is to put the customer first and provide them with the knowledge and products to have a secure future for their family or business. We are here for the good times and the bad with our concentration on giving the Prattville area remarkable service.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Trey Poole - State Farm Insurance Agent
1797 E Main St, Prattville, AL
36066, United States
Hours
Reviews
4.9
472 reviews
5 stars
452
4 stars7
3 stars3
2 stars3
1 star7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their friendliness, professionalism, and helpfulness, particularly highlighting agents like Elisha, Keri, and Shawanna.
Communication
Many reviews noted the excellent communication skills of the agents, with timely responses and thorough explanations of policies and coverage.
Claims Process
Some customers expressed frustration with the claims process, citing issues with misrepresentation and accountability.
Cost Savings
Numerous customers reported significant savings on their insurance premiums after switching to State Farm, often due to the agents' efforts to find better coverage options.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, recommending the agency for its service and support.
- JSJess M Smith3 days ago5.0I had an excellent experience working with Shawanna. She was professional, knowledgeable, and made the entire process stress-free. She took the time to explain all my options clearly and helped me find the best coverage for my needs. I truly appreciate her responsiveness and friendly attitude. Highly recommend!
- QHquinn harley3 days ago5.0shawanna @ state farm has been the best agent. i’d recommend her to anyone, many times a day. i understood everything & she made the process fast and easy.
- BFBradford Family4 days ago5.0Sydney has been INCREDIBLY helpful! She never hesitated to help me look at different coverages and help me explore great coverage that was also affordable. Most people do not work with you that well. When the first quote months ago was just too much, she reached back out again to quote me after rate changes and was able to save me a lot of money!
- RCRobert Carter6 days ago5.0Josh was a gem. I needed commercial insurance for my trucks. Progressive was trying to put me out of business. Josh gave a new light. Saved me $ 75.000. I will be doing a lot more business with Josh.
- KSKatrina ShuffordNov 17, 20255.0If you are in the market for car insurance, I HIGHLY recommend state farm. State farm has the most friendly and professionally staff. I just purchased a vehicle in May 2025 and I decided to change car insurance. I was with Geico for 7 to 8 years and my monthly payments were high. I had a good driving record with no accidents or tickets and I couldn't understand why my payments would always increase. Then I came across state farm and was introduced to Keri Tennant. Keri Tennant is one of the most friendly, caring, helpful, and professional agents I have ever met! Keri helped me get an affordable car insurance and rental insurance price. Anytime I reach out to her by phone or email regarding my policy, she always reaches back out to me promptly. Some people do a job because its their job to get a pay check but Keri does her job and loves what she do by caring and helping others. Thank you Keri for being so awesome!!!
Frequently Asked Questions About Trey Poole - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Trey Poole - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Can I access my billing and payment information online?
Yes, you can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What services does Trey Poole - State Farm Insurance Agent provide?
They provide Auto, Homeowners, Renters, Life, Motorcycle, Property, Boat, Pet, and Business Insurance along with financial services.
What are the office hours for Trey Poole - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays.
Does the agency offer onsite services and online appointment scheduling?
Yes, they offer onsite services and you can make appointments online, though appointments are not required.
How can nearby banks help me when visiting Trey Poole - State Farm Insurance Agent?
Nearby banks like Merchants & Farmers Bank and First Community Bank offer convenient ATM and financial services you may need during your visit.
What are some nearby medical facilities to Trey Poole - State Farm Insurance Agent?
Nearby medical facilities include Fife Family Dentistry and Prattville Medical Clinic for dental and general health services.
Are there any nearby places to relax or grab a bite close to the insurance agency?
Yes, you can visit Burger King for a quick meal or Dutch Bros Coffee for coffee and smoothies, both conveniently located nearby.
What nearby automotive services might be useful for customers visiting Trey Poole - State Farm Insurance Agent?
Nearby services like Gilmore Ford Inc, Pep Boys, Caliber Collision, and Long-Lewis of the River Region offer car repairs, parts, and dealership services.