Business Details
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AK-35303 The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Doug McCann - State Farm Insurance Agent
5484 Taku Dr, Anchorage, AK
99508, United States
Hours
Reviews
4.5
151 reviews
5 stars
124
4 stars
10
3 stars
3
2 stars
3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their friendliness, professionalism, and willingness to help.
Expertise
Agents demonstrated strong product knowledge and provided effective communication, helping customers navigate their insurance needs.
Mixed Pricing Feedback
While some customers appreciated competitive pricing and discounts, others expressed frustration over unexpected price increases and billing issues.
Positive Experiences
Numerous reviews reflected positive experiences with specific agents, particularly David, Myra, and Ashley, who were noted for their helpfulness and efficiency.
Long-term Loyalty
Several long-term customers expressed satisfaction with the service over the years, indicating a strong relationship with the agency.
- JYJohn YangOct 21, 20255.0Great service!
- CGChris GrangerOct 17, 20255.0Amazing team at this office! Ashley and David were incredible, and offered some of the best customer service and expertise I've ever experienced. They were super knowledgable, friendly, and professional. They moved mountains to help my wife and I get our homeowners insurance and auto insurance properly set up in a timely manner, and with the appropriate amounts of coverage. I wholeheartedly recommend their services. Thank you!
- SMStephanie MortonOct 7, 20255.0David is my agent and he is excellent to work with. This week he assisted me with transferring my auto insurance to my new vehicle. He communicates effectively, demonstrates expert product knowledge, and demonstrates genuine interest I that I had the correct coverages at the appropriate levels. We did this work in a phone call and used email so that I had immediate access to proof of insurance. And I was able to sign documents electronically which was a huge time saver. I am a delighted customer.
- SSSweet SalmonberrySep 22, 20252.0Ive been with Doug McCann state farm for 5 years. I've never had an issue until today. They raised my price up 100 dollars and said there is nothing they can do about it until I pay my car insurance payment PLUS 100 dollars! Ridiculous. All because they "had a glitch" in their system! How is that my fault? Whatever Doug. I was an absolute loyal client until you did that
- JHJared HolbrookSep 22, 20255.0DAVID I., SAVED MY LIFE. I WOULD RECOMMEND EVERYONE POSSIBLE TO THE DOUG TEAM BUT SUPER SHOUT OUT TO DAVID SO QUICK AND KNOWLEGABLE, PROBABLY HANDSOME AS WELL. 10/10
Frequently Asked Questions About Doug McCann - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online quote at Doug McCann - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Doug McCann - State Farm Insurance Agent offers free quotes.
How can I contact Doug McCann - State Farm Insurance Agent for billing or payment questions?
If you have questions about billing or payments, contact your agent using the phone number +1 907-272-6442 or email doug@mccanncan.net.
What services does the State Farm mobile app offer?
The State Farm mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the business hours for Doug McCann - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.
Can I purchase an insurance policy online through Doug McCann - State Farm Insurance Agent?
Typically, you can purchase a policy online after completing a quote. If not, you should contact your State Farm agent or Customer Care for assistance.
What types of insurance products are available at Doug McCann - State Farm Insurance Agent?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance products.
What payment methods are accepted at Doug McCann - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Are there nearby restaurants where I can eat before or after my appointment?
Yes, nearby dining options include Subway, Burrito Heaven, That Wing Place, Papa John's Pizza, and Preference, a vegetarian restaurant food truck.
What local services are near Doug McCann - State Farm Insurance Agent that customers might find useful?
Nearby local services include Glossy Nails & Spa, Yankee Barber Shop, One Alterations and Dry Cleaners, and Denali Physical Therapy.
Is there convenient storage or transportation service near Doug McCann's office?
Yes, Storage Star - Anchorage North and A Sentry Mini Storage provide storage and moving services nearby.