TD Insurance Auto Centre

Reviews

• BK

  Brandon Knight

  Oct 3, 2025
  1.0
  These people are incompetent brought my vehicle in to get its bumper fixed, and they destroyed my ignition because I didn’t realize you got to push the key and then turn instead they just cranked it. You can tell that’s what they did and they destroyed the pin that locks your key in position when you shut your vehicle off now, I have to jiggle my key to start my truck. I am beyond enraged.
• ZZ

  Zhili Zhao

  Aug 6, 2025
  1.0
  This is extremely bad experience with TD insurance auto center Hopewell location. The car accident is not my fault, but I was carrying all the miserable solutions, the adjuster from Kenneth Eziashi, Arvin and Nikhil , the Kenneth did the initial inspection, but the driver’s seat headrest is big open after the car initially inspected which is not found, and I went to the Hopewell TD auto center for help, Arvin asked me to go the Mercedes dealer to fix, and after the body repair finished, the rear bumper cover off reapply, and I was told that is suspension issue and the car just have maintenance three months before the car accident, the facts show the suspension issue is from the car accident, I contacted the adjuster Nikhil through the email and phone again and again and no response, I have to contact the head office customer service, finally Nikhil reached me and asked me to fix by myself and I paid from my pocket for partial repair, a few months later the rear bumper cover is finally missing, the body shop Ruby refused to the service and confirmed they never checked the mechanical system. Now the car back door cannot open and the rear bumper cover missing, the suspension partial repair, I already paid from my pocket $4,000 and I need continue to repair for safety driving, that estimate need another $ 6,000 , it is not included the rear bumper cover repair. The all cost from my pocket should more than $10,000 for this car accident even I have zero fault. I have to contact the resolution care center from May 1, 2025 to July 3 the customer service manager Caroline walker claimed she never received my email, then I sent emails every week according the customer service head office instruction, July 28, 2025 Caroline sent email to me : TD is unable reimburse for my damage payment and kicked me to senior customer complain office . TD has never have the really service for my case and they work with careless attitude and kick me like ball to anywhere and let me carrying all the cost of their mistakes which is not included the timing and stress due to TD careless adjuster’s work . The car accident is one layer harm and TD adjusters and solution care center manager can be another layer harm. We are not customers, and we are just payees. TD auto insurance never conducted the care for their customer and fighting for they customer.
• DA

  Daniel Alba

  Aug 5, 2025
  1.0
  I was with TD for many years. After a hail damage claim they cancelled my policy for non-payment even though it was automatic renewal yearly. Sketchy company. Years of no accidents and they kept increasing how much I had to pay. If you have an incident you have to continuously chase them to get anything solved. Save yourself headaches and avoid them at all costs.
• MA

  Mahnoor Akhtar

  Jul 8, 2025
  1.0
  Absolutely terrible customer service. Meerab Ahsan is a horrible adjuster. She does not respond to emails or phone calls. I called her back an hour after she called me, after talking to the body shop, and told her I want to get my car independently assessed as they were pushing to get my car written off due to hail damage even though I didn’t even open a claim for hail damage. Magically after I told them no, they apparently found additional damages and as per the Alberta legislation, I have every right to get my car independently assessed but this absolute horrible adjuster did not respond to any emails or phone calls and transferred my file over to the total loss department. I had an issue with her when getting my rental as well, where I have recorded calls of her disrespectful behaviour and her blaming ME for them delaying my repairs and then rental when it’s HER job to book these. I have dealt with TD adjusters before and they were understanding and kind but this particular adjuster needs more training in how to do her job and how to speak to customers.
• SZ

  Sabiha Zaman

  Jun 27, 2025
  1.0
  They have poor customer service. Akelia Accra very unprofessional resource officer. I have requested her to give me manager number she stop replying and answe the calls. Insurance deducting 300 each month but at the time of accident they are very slow and lazy.

Frequently Asked Questions About TD Insurance Auto Centre