Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Appleton, WI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,477 reviews
5 stars
784
4 stars
354
3 stars
140
2 stars
53
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and knowledge of staff, there were numerous complaints about poor communication and responsiveness, especially regarding online orders and installations.
Installation Issues
Several reviews highlighted significant delays and problems with installation services, including poor workmanship and lack of follow-up from contractors.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or orders being canceled without notification.
Store Experience
Many customers enjoyed their in-store experience, citing friendly staff and a clean, organized environment, although some reported difficulty finding assistance.
Delivery Problems
Multiple reviews mentioned issues with delivery services, including damaged products and incomplete installations, leading to customer frustration.
- JMJohn Molski3 days ago4.0Clean, great signage, friendly staff. Found what I was looking for in a matter of minutes
- AHAustin HubersNov 11, 20254.0Great place to run to for repairs!!!! Love that I can see everything on the website and find it's location in the store before I go!!!!
- TMTehya MarciniakNov 8, 20255.0This one’s specifically for paint department. They hired the most helpful, knowledgeable, kind people over there. I will continue to give my business to them as long as they keep that up and treat those employees kindly so they continue to pour that out to customers. I had just come over from an unnecessarily sour experience at sherwin Williams. I was trying to recreate an old color that had been buried on my walls, and I could pinpoint it to 2 swatches if they were just simply a middle between the two. The exact color I needed wasn’t on the shelves. Sherwin Williams gave me an annoyed speel on how this color wasn’t even possible and they can’t do that and blah blah blah (I’m a color specialist and his color theory was appalling and he was spitting actual nonsense at me which was frustrating.). Kept giving me dead ends and I’m just looking for a general solution here or some suggestions on how to achieve this. Said I’d try Lowe’s around the corner and they scoffed at me. I’m very easy going but I don’t tolerate attitudes. I was then looking at paint swatches at Lowe’s and someone came up and asked me what I was working on, I explained, and immediately he was positive, optimistic, and full of solution oriented suggestions. He made me a sample color in the exact shade I wanted the first try, with a great attitude. I threw it on the wall at home and immediately knew already I needed a whole can and went back for more so I’d get the same employee. They hooked me up helping me locate the tools I needed and helped suggest things I didn’t know existed to get my project done. Crazy what happens when your employees care and are kind- you get a happy customer who will make a few purchases, remember it, and always come back. All I require is kindness and competence- and Lowe’s far exceeded both. Please Lowe’s, take care of these ones for us so we don’t have to get crappy customer service somewhere else…. It is increasingly hard to find people who care and are kind in this world and you have a fraction of them- so treat them kind and keep them!
- THTara HuberNov 7, 20255.0Excellent customer service. Lacey was a wonderful help to us.
- MNMarie NesemannOct 23, 20251.0I would never recommend Lowe’s installation service to anyone and will not use them again. Long story short: It took them 5 months to replace a patio door. I made innumerable calls to get the installation completed and was met with inconsistent and non-responsive responses. The problem was incompetence in completing the trim! Lowe’s uses an out-of-state company (UHS) to hire local contractors to do installations. As a customer, you go through installation support when problems arise. Their response is to call UHS (when they can get through). UHS often has their phones switched to voice mail during business hours. When you get through to them (either me or Lowe’s) they may agree to set up an appointment in few weeks. I had to send photos of the shoddy workmanship (mismatched wood, caulk running down the side of the wood in big clumps and improper installation of the trim) to get approval for the redo of the trim. Three times the local contractors came to look at the issue, agreed there was a problem but need approval from UHS to correct it or they would not get paid. That approval takes weeks and promises to call you are not honored. It was only when I contacted Lowe’s corporate office that the job was finished by a new, competent contractor. The communication between the customer, Lowe’s, UHS and the local contractor is convoluted, inconsistent and simply a mess. I learned an expensive lesson: hire a local company and deal with the installation directly. Avoid middlemen! I rate Lowe’s installation a zero.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Appleton, WI?
Lowe's offers appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hand tools, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What services does Lowe's Home Improvement provide?
Services include installation of appliances, cabinets, carpets, countertops, decks, doors, garage doors, gutters, flooring, lighting, plumbing fixtures, roofing, sheds, smart home devices, and more.
What are the store hours for Lowe's Home Improvement in Appleton?
Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on major holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent when order status changes.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Are there nearby places to visit when shopping at Lowe's Home Improvement in Appleton?
Nearby places include Festival Foods grocery store, Olive Garden restaurant, Uno Pizzeria & Grill, and Amazon Locker for package pickup, providing convenient options before or after shopping.
Is there a car rental service near Lowe's in Appleton?
Yes, Enterprise Rent-A-Car is nearby, making it convenient to rent a vehicle if needed during your visit to Lowe's.
Can I find automotive services near Lowe's Home Improvement?
Yes, nearby automotive services include Dreher Collision Center, Tires Plus Total Car Care, Caliber Collision, and Clear Water Car Wash.