RH Seattle | The Gallery at University Village

Reviews

• JM

  Jonathan Mathews

  Oct 13, 2025
  5.0
  ABSOLUTELY BEAUTIFUL FURNITURE STORE IN UNIVERSITY VILLAGE . PARKING LOT AVAILABLE . FRIENDLY STAFF . MY ONTERIOR DESIGN CLIENTS LOVE THE EXPERIENCE OF SHOPPING IN THE SPACE . GREAT CUSTOMER SERVICE . TIMELESS QUALITY FURNISHINGS . AMAZING ROOF PATIO WITH OUTDOOR FURNITURE
• SA

  Stay America

  Oct 11, 2025
  1.0
  “My husband gently touched the crystal on the chandelier, and being immediately lectured, that he should be careful because it breaks very easily! I assume this is very rude customer service. However, I’m glad I was told the truth about the quality and durability of this overwhelming expensive chandeliers. I am no longer considering purchasing it. There are enough cheaper options for similar looking crystal chandeliers on the market and if I cant touch crystals I definitely can’t spot any difference in quality. God bless you for saving me from making this mistake! Thank you! ❤️
• AB

  Abby B

  Aug 23, 2025
  1.0
  Very Disappointing Experience (Twice) I visited this store on two separate occasions and unfortunately had the exact same negative experience both times. If you arrive after 6:30pm, the first thing the customer representatives do is glance at their watches, making it very obvious that they don’t want to assist. Most display an arrogant attitude and spend their time whispering to each other in front of you and they stared at you instead of welcoming customers. On my first visit, I already knew what I wanted and simply asked for swatches. Emma assisted me, but her attitude was dismissive and uninterested. At one point, I found myself on my knees picking out swatches while she sat comfortably at her desk like a delicate princess as though my request was an inconvenience. When I asked her questions, she barely responded and just told me to “go to this floor and look by myself” and she continued texted on her tablet. That is not customer service. That is not professional. As the store was closing (7:50pm, though the official closing time is 8pm), she told me I could continue shopping online but made sure to suggest that I list her as a referral. This felt very audacious given that she had not made any effort to help me. When I returned a few days later, the same thing happened with another representative. Again, they checked their watches, were gossiping among themselves, and acted as though I was disturbing them by asking for advice. I truly don’t understand why so many staff members are present if they aren’t there to do their job, advise and assist customers. This level of service is disrespectful, unprofessional, and far below expectations.
• LW

  Ludomir Wanot

  Jul 21, 2025
  1.0
  My fiancée and I visited Restoration Hardware for the first time last month. The store itself was absolutely stunning, one of the most beautifully designed retail spaces we’ve ever seen.Unfortunately, that’s where the positives ended. Despite clearly looking at furniture and discussing options for a new custom couch (we were ready to spend $8K+ in cash), not a single staff member offered to help us, greet us, or even acknowledge us. Instead, we were stared at repeatedly, almost like we didn’t belong there. A few employees passed us multiple times and looked at us as if we were intruders or homeless, completely dismissive and judgmental. It was a genuinely disappointing and uncomfortable experience. We expected high-end service to match the high-end price tags. Instead, we were met with silence and side-eyes. We’ve since decided to shop with Crate & Barrel, where we were warmly welcomed and treated with respect from the moment we walked in. RH lost our business that day and any future recommendation.
• MZ

  Micky Zookeeper

  Jul 20, 2025
  1.0
  Customer Experience Review: RH Performance Fabric Complaint Handling 1. Product Misrepresentation: The performance fabric was marketed as highly stain-resistant, yet it failed against common stains like blueberries. RH later clarified that their fabric is not resistant to such substances, which contradicts typical consumer expectations of a performance fabric. 2. Inconsistent Guidance: During your conversation with Jennifer, you were reportedly told that a replacement or exchange would be considered if cleaning failed. You followed those steps in good faith, but the final decision reversed that position without addressing the contradiction directly. 3. Lack of Accountability: The company repeatedly emphasized that the fabric was performing as designed, despite visible staining that contradicts its intended use. RH ultimately refused a return or exchange, citing policy over customer satisfaction and product performance. 4. Unhelpful Resolution: Offering a gift card as a gesture of goodwill while rejecting a product-level resolution came across as dismissive rather than compensatory. It felt like a transactional band-aid for a quality concern. 5. Delayed & Fragmented Communication: You had to follow up multiple times to get clarity. Different representatives (Ricardo, Danni, Jennifer, Mara) were involved, yet the messaging lacked consistency and accountability, causing further frustration. Overall Impression: Despite RH's polished tone and structured communication, the company fell short in resolving a legitimate customer issue. A product that does not live up to its advertised performance, especially in high-end home goods, should be addressed with accountability and fairness. The refusal to honor a return or exchange, even after following all recommended steps, reflects poorly on RH's customer-first approach. Do not waste your money to buy poor-quality furniture.

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