RH Outlet Bellevue

Reviews

• JW

  Julia and William

  Oct 15, 2025
  5.0
  The staff at the RH Outlet in Bellevue are amazing — friendly, professional, and quick to help. I’ve bought from both the regular RH store and the outlet, and I actually prefer the outlet experience. No wait time for furniture, no membership fee for discounts, and the service is excellent. The delivery partner InMove was also great to work with. Overall, a smooth and enjoyable shopping experience!
• BH

  Bradley Harmon

  Aug 29, 2025
  1.0
  We’ve been loyal RH and RH Outlet customers for years across California, Oregon, Maryland, Canada, and now Washington. Normally the service reflects the brand’s luxury reputation: professional, accommodating, and relationship-focused. Unfortunately, our recent visit to the Bellevue RH Outlet fell far short. My wife and I inquired about a fireplace piece that has been on the floor for months, recognizable by its chip and mismatched top. The associate who helped us, likely a manager with dark medium-length hair and Caucasian, was dismissive and unprofessional. When we politely asked if there might be any additional consideration on price, she insisted it hadn’t been there long and said pricing is based on “demand.” When I noted that other managers in the past had worked with us on long-standing or damaged pieces, her exact response was, “That’s the reason they’re not here anymore.” That comment was unnecessary and insulting. A simple “Sorry, that’s not our policy anymore” would have sufficed. Instead, the conversation ended abruptly without even a courteous close, leaving us feeling unwelcome. The impression was clear: if you aren’t buying immediately, your time isn’t worth their attention. For a brand that positions itself as luxury, this behavior is unacceptable and reflects poorly on RH.
• VC

  Vanessa Costa

  Jul 23, 2025
  5.0
  Outstanding Customer Service – Thank You Jenevieve, Sadie & Team! I had a recent experience with the RH Outlet in Bellevue that left me incredibly impressed and grateful. What began as a small disappointment turned into a perfect example of how customer service should be handled — with empathy, professionalism, and true care. Jenevieve, Sadie, and the entire team showed genuine understanding, kindness, and readiness to help me resolve a color mismatch issue with a pair of chairs I had purchased. They took the time to review the situation thoughtfully and worked with me toward a solution that exceeded my expectations, all while honoring RH’s values and policies. Their responsiveness, clear communication, and grace turned what could’ve been a frustrating experience into a positive one. I truly felt heard and respected throughout the process. This is the kind of service that builds long-term customer relationships, and I’m excited to continue furnishing my home with RH knowing I’m supported by such a thoughtful team. Thank you all so much! — Vanessa Costa
• SC

  Sara Charmsaz

  Jun 14, 2025
  1.0
  Horrible customer service , I was a regular at the main RH store and often purchased at this store which I would completely avoid from now on.
• KH

  KUN HU

  Jul 20, 2024
  4.0
  Nice convenient place to browse furnitures with great discount!

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