Matt's Appliance Service Inc

Reviews

• MW

  Michael Weaver

  2 days ago
  1.0
  Please do not do business with Matt’s Appliances. They had to come to my home multiple times to fix my ice maker. Multiple parts were needlessly replaced which did not fix the issue. Finally, after contacting Whirlpool the correct part was replaced at over $500. The part last 4 months and failed again. They came to replace the failed part and then sent me a bill for $110 for a diagnostic fee. There was no diagnosis, they had already ordered and brought the replacement part. The part swap took 3 minutes. When I called to question the fee, I was repeatedly told to “hold on”. I was then told the fee is the service fee and they only have a 30 day warranty on their labor. I asked where this policy is written and the owner, Matt, told me that it is an “unwritten policy”. I asked if they would have given me the part so that I could have avoided the service call and they refused that as well. So I bought a part, that failed under warranty and the only way I can get the replacement that I am entitled to is by paying these crooks another $110 for literally three minutes of work. Please avoid this company at all costs and take your business elsewhere.
• RB

  Richard Badley

  Nov 9, 2025
  5.0
  Professional, timely, Andy is the best.
• KF

  Katherine Funk

  Oct 25, 2025
  1.0
  Convinced no one at this company is actually trained on fixing appliances OR how to run a business - better luck asking a teen attending Triplett Tech to come fix your appliance. Use the time they take to actually fix your stuff (3 months and counting at this point) to save the money to just buy a new one!
• UM

  Usi Mix

  Oct 24, 2025
  1.0
  I had two technicians come out to my house to check on my fridge on two different days. The first technician said it was just a compressor issue and the second technician, on top of being short and rude with me, gave me a vogue explanation which I didn't fully understand. Because I didn't understand, I called the company back and asked them to call my husband to better explain and they haven't. I was told that the technician would call my husband back with an explanation and report. He hasn't called and our claim was closed without an actual explanation and we weren't given a report. So on top of being rude, the technician is also unprofessional. It's ridiculous and I wouldn't recommend this business to anyone.
• CC

  Chasity Clark

  Oct 6, 2025
  1.0
  They have terrible customer service, do not recommend! We had an appointment set up to have our washer fixed through Maytag, they did not show! When my husband contacted Matt's Appliances the front desk person stated that we needed proof of purchase! So Instead of calling to notify us of this....they simply just did not show up! When we did get them proof of purchase, we asked for the first available appointment.....but was only told a date through email and not a time. A message was sent back to them stating that we would take that date, but if they could let us know of a time....and heard nothing back from them! They are terrible with following up with work orders and or contacting you back! I would avoid this company at all costs, unless you have time to wait around....and play phone tag!

Frequently Asked Questions About Matt's Appliance Service Inc