Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
3,860 reviews
5 stars
3,391
4 stars
189
3 stars
75
2 stars42
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised individual sales associates for their helpfulness and professionalism, there were numerous complaints about poor management, lack of communication, and unprofessional behavior from staff.
Delivery Issues
A significant number of reviews highlighted problems with delivery, including delays, missing items, and lack of communication regarding delivery status.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported issues such as damaged items and quality control problems.
Sales Experience
The in-store shopping experience received positive feedback, with several customers noting helpful and knowledgeable sales associates.
Management Concerns
Multiple reviews pointed to poor management practices, including failure to follow up on customer issues and inadequate staffing during busy times.
- KAKatrina AyessaNov 15, 20255.0The delivery and set up was just amazing! Thank you to allen and his buddy…
- MGMarcia GillisonNov 4, 20255.0Value City staff are always a huge help in choosing my furniture pieces. Delivery staff are always timely,respectful,and careful with my things.
- BNBen NorthenOct 25, 20255.0If you are in the market for furniture this is the place. Ask for Brandon. He will take good care of you.
- GUGladys UtseyOct 14, 20255.0I had a wonderful experience at value city furniture today with the Manager Greg, he was so helpful with helping me get a great deal that suits my budget, my satisfaction is out of this world , he took his time to make sure I got exactly what am looking for. In addition was Joy another amazing sales associate who make sure my satisfaction is their top priority, I’m so grateful for meeting this two amazing people today in my search for couch. I recommend Value City furniture on west broad street.
- ESEmily SchaubeckOct 14, 20255.0Value City was an amazing furniture experience! Justin my salesperson and Greg the sales manager were both super informative and helpful! We got an amazing deal and would highly recommend!
Frequently Asked Questions About Value City Furniture
What types of products does Value City Furniture offer?
Value City Furniture offers a wide range of products including sofas, sectionals, loveseats, coffee tables, beds, mattresses, dressers, dining tables, chairs, and patio furniture.
What are the regular store hours for Value City Furniture?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup and delivery services?
Yes, Value City Furniture offers both in-store pickup and delivery services for their products.
What are the pickup hours for orders at Value City Furniture?
Pickup is available Wednesday through Saturday with varying hours: Wednesday 11:00 AM to 6:00 PM, Thursday and Friday 11:00 AM to 6:00 PM, Saturday 11:00 AM to 5:00 PM. The store is closed for pickup on Monday, Tuesday, and Sunday.
Which brands can I find at Value City Furniture?
You can find furniture brands such as Make It You and ComforTECH at Value City Furniture.
What payment methods are accepted at Value City Furniture?
Value City Furniture accepts American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, Mastercard, Travelers Cheque, and Visa.
Where is Value City Furniture located?
Value City Furniture is located at 9110 West Broad St, Richmond, VA 23294, United States.
Are there any popular restaurants near Value City Furniture?
Yes, nearby restaurants include Devil's Lettuce (vegetarian), Posticino (American), Lazeez Modern Indian Flair, Eggmania (Indian/Asian), Papa John's Pizza, Zorbas Richmond (Greek/Italian), Desi Street Food (Indian), Los Rios Mexican Restaurant, Chick-fil-A, and Wendy's.
What nearby shopping centers or stores can customers visit around Value City Furniture?
Customers can also visit Tuckernuck Square shopping center, Sam Ash Music Stores, Spirit Halloween costume store, Stories Comics bookstore, and Royal Bazaar farmers market near Value City Furniture.
Is there convenient access to other services near Value City Furniture?
Yes, nearby services include Wellness Family Center (printing and social services), John Wright: Allstate Insurance, Lakida Homes real estate, Upscale Hair Co salon, Romantic Nails salon, Lee Spa, Public Storage, and USPS post office.