Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
5,877 reviews
5 stars
5,532
4 stars
145
3 stars52
2 stars25
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, particularly highlighting individuals like Duane, James, and Patrick for their professionalism and attentiveness.
Sales Experience
Many reviews noted a positive sales experience, with staff being knowledgeable, patient, and not pushy, making customers feel comfortable during their shopping.
Delivery Issues
Several customers reported significant issues with delivery, including delays and miscommunication, leading to frustration and dissatisfaction.
Mixed Management Feedback
While some customers had positive interactions with management, others reported unprofessional behavior and poor customer service from certain managers.
Product Satisfaction
Customers expressed satisfaction with the quality and selection of furniture, although some faced challenges with specific orders.
- HJHeather Johnston4 days ago5.0Great customer service. Delivery worth the money. Great team. Great communication. Our go to place. Thank you!
- DGDoris Gauthier6 days ago5.0They arrived right on schedule, everthing was quickly set up and the placed it right were I wanted it. These guys were awesome and I love my new living room set.
- ACAnthony CappuccioNov 16, 20255.0Good service, Duane will get you right
- DCDelicia CrossNov 2, 20255.0The staff was very friendly,customer service was the best and the process was very easy. I pick my stuff up from the wearhouse and the guy who help me back there was amazing.
- APAl PerezOct 27, 20255.0Found the furniture we were looking for! Awesome customer service! Recommend stopping by, check it out!
Frequently Asked Questions About Value City Furniture
What are the regular store hours for Value City Furniture?
Value City Furniture is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 11:00 AM to 7:00 PM.
Does Value City Furniture offer in-store pickup and delivery services?
Yes, Value City Furniture offers both in-store pickup and delivery services.
What payment options are accepted at Value City Furniture?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, Traveler's Check, and Visa.
Which furniture brands are available at Value City Furniture?
Value City Furniture features brands such as Make It You and ComforTECH.
Can I get furniture assembly services at Value City Furniture?
Yes, Value City Furniture offers furniture assembly services.
Where is Value City Furniture located?
Value City Furniture is located at 12149 Jefferson Ave, Newport News, VA 23602, USA.
Are there any nearby places to visit when shopping at Value City Furniture?
Yes, nearby places include Best Buy for electronics and appliances, Babies"R"Us for baby products and toys, and The Fresh Market for groceries and butcher shop needs.
How can visiting Best Buy near Value City Furniture enhance my shopping experience?
After shopping for furniture, you can visit Best Buy nearby to purchase electronics or appliances, making it convenient to complete multiple shopping needs in one area.
What dining options are available near Value City Furniture?
Nearby dining includes Zaxby's for chicken and fast food, Wendy's for burgers, and Japan Samurai for Japanese cuisine, making it easy to grab a meal before or after your shopping trip.
Are there any nearby car wash services when visiting Value City Furniture?
Yes, Oyster Point Car Wash and Sparkle Flex Car Wash are located nearby, perfect for freshening up your vehicle while shopping.