Business Details
About
Hot Tub Store
Waco Texas' #1 swimming pool & spa retailer and service provider, serving Waco, Woodway, McGregor and surrounding areas since 2008. We take pride in providing reliable maintenance and exceptional customer service.
Location
Hours
Reviews
4.9
231 reviews
5 stars
220
4 stars3
3 stars2
2 stars1
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, knowledge, and friendliness of the staff, highlighting their willingness to go above and beyond.
Service Quality
Overall, the service provided by Waco Pool and Spa is described as reliable, thorough, and effective, with many customers expressing satisfaction with the maintenance and repair work.
Communication
Timely communication regarding service schedules and issues was frequently mentioned, with customers appreciating updates and follow-ups.
Product Availability
Customers noted that the store often has the necessary parts and supplies in stock, making it a convenient choice for pool needs.
Pricing Concerns
Some customers expressed dissatisfaction with recent price increases, feeling they were excessive compared to service quality.
- LSLesley SwartzOct 28, 20255.0Waco Pool and Spa provides outstanding service. Their team is consistently professional, courteous, and reliable. They are very patient, even when my dog happens to be outside before their arrival. I appreciate receiving a photo after each visit, as well as timely communication if there is ever a delay or if they notice any additional issues. Waco Pool and Spa is a well-run business that I highly recommend. And I love Ronnie my pool tech.
- VGVikki GarlandOct 14, 20255.0Your sales annd installation team put the ‘P’ in SPA! 😏 Punctual, Professional, Proficient, Precise, and Patient. We’re really loving our Sundance. It’s already helped with a painful shoulder problem! Thanks again for everything. 💦
- PBPaula BrownOct 3, 20255.0I needed a pull pump gasket , and they had it in stock
- DGDustin GarigSep 27, 20255.0They are awesome people that go above and beyond to help. They worked with a spa company to get me back up and running even though I bought it somewhere else.
- JMJanet McPhersonAug 8, 20255.0I went to Waco Pool & Spa this summer when I made the decision to upgrade to a larger above ground pool. What I found was a family owned company that love what they do, and are there to help you every step of the way. I especially liked that they sold pool packages with everything you needed, including installation and a pool school. There were a couple hiccups with the installation of my pool (not WP&S’s fault), but the problems were handled with professionalism and care for the customer. Waco is blessed to have this company in town. I have already recommended their services to others. Thank you, Waco Pool & Spa!
Frequently Asked Questions About Waco Pool & Spa
What are the main services provided by Waco Pool & Spa?
Waco Pool & Spa is Waco Texas' #1 swimming pool and spa retailer and service provider, offering reliable maintenance and exceptional customer service since 2008.
Where is Waco Pool & Spa located?
Waco Pool & Spa is located at 7023 Sanger Ave, Waco, TX 76710, USA.
What are the operating hours of Waco Pool & Spa?
The store is open Monday to Friday from 9:00 AM to 5:30 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
How can I contact Waco Pool & Spa?
You can contact Waco Pool & Spa by phone at +1 254-772-9667 or via email at wacopoolstore@gmail.com.
Does Waco Pool & Spa have an online presence?
Yes, they have a website at https://wacopoolstore.com/ and a Facebook page at https://www.facebook.com/1000685819961441.
What nearby beauty and spa services are close to Waco Pool & Spa?
Nearby beauty and spa options include Hair Extraordinare, Hair by Callie Smith, Reflexions Beauty & Wellness Studio, Contoured Beauty, and Beauty by Kara Beth - Waco, TX. Customers can combine visits for pool and spa needs with personal beauty appointments.
Are there any nearby medical services near Waco Pool & Spa?
Yes, nearby medical services include Epiphany Dermatology, West Waco Community Clinic, Dr. K. Kyle Ballew (podiatrist), Central Texas Oral & Facial Surgery, and Waco Ophthalmology.
What recreational or community centers are nearby Waco Pool & Spa?
Nearby recreational and community centers include Waco Family YMCA and Greater Waco YMCA, which offer gym facilities and community event spaces that customers might visit before or after shopping at Waco Pool & Spa.
Is there a place nearby Waco Pool & Spa where customers can enjoy a meal or drink?
Yes, Crying Shame is a nearby pub, bar, and restaurant where customers can relax and enjoy food and beverages after visiting Waco Pool & Spa.
What categories of products and services does Waco Pool & Spa specialize in?
Waco Pool & Spa specializes as a hot tub store and also offers swimming pool retail and maintenance services.