Aaron's

Reviews

• IG

  Irene Gonzalez

  Oct 29, 2025
  1.0
  We been costumers for years from the Bastrop Location, paid off a lot of furniture never had a problem , until my husband went to this location to purchase a bedroom set for our Son, they deliver him the wrong size , it was all scratched up and missing pieces of the dresser , then I called to complain they were so rude, speaking to the manager he try to make things better until he did not, we cancelled the order and no money back yet still trying to get this thing picked up they keep on rescheduling no respect for your time either when they say they are coming they don't.
• RB

  Russell B

  Oct 5, 2025
  1.0
  Staff is very nice and helpful don't be fooled. I made a deposit on September 6th of $90 and walked out the door to turn around with in 3 minute and say Im going to cancel that order. Its now Oct 5 and still dont have it. They tell me I have to wait until they get cash. That was 2 days ago Corporate office KNOWS as well and still nothing. Your better off saving up to buy one. Like I did
• RJ

  Ronnie Johnson

  Apr 16, 2021
  1.0
  New manager Keith is On professional
• NT

  Nola Tolbert

  Aug 23, 2019
  1.0
  I should know better. This is my 3rd time dealing with Aaron's, and each time I experience great customer service initially, but the poor customer service shortly follows. First, my furniture was delivered to my apt and my dresser w/ mirror was chipped. I wasn't upset about this, bc I was offered a discounted rate or I could just get them to order a new dresser w/ mirror. Of course I decided on ordering a new dresser w/ mirror bc the chip was wayy too noticeable. The delivery guys told me that someone would contact me from the store and follow up with me regarding this. NO ONE followed up with me, I ended up having to call the store to ask them for a status update on my dresser w/ mirror, since no one ever called me like the delivery guys said they would. The response I got was full of uncertainty. Basically I was told if not that week, then definitely the following. That didn't sit well with me, being that this was the 2nd time this has happened to me; however, I am dealing with a new Aaron's location outside of Louisiana; so my expectations were higher than normal. 15 days of having my furniture, I decided I would just have them come pick up the furniture bc if this is how business is going to be, then I don't want to associate myself with them anymore. So I went into the store to ask if someone could come pick up my furniture on Wednesday bc that is my only off day this week. I was told by Daniel that he would have to get an approval from the GM, and that the GM wouldn't be in until Monday. I specified that I would like for them to come get everything except the mattress and box spring. He said that would be fine, he just had to speak w/ the GM. So here comes Monday, no call. I ended up calling them around 11am and spoke to Courtney who said nothing was written down in the book regarding my request, so she took my information down and told me that she would get someone to give me a callback. So at about 3pm, I still hadn't heard anything, so I called them AGAIN and spoke to another gentleman, who I believe name was Charles (Im not sure) but he told me that someone would be there to pick up my furniture on Wednesday, 8/21/2019 after 6pm...fast forward to Wednesday, around 5:58 I call the store just to confirm that they were still coming to pick up the furniture, and I spoke to Daniel again who then told me that he has to speak to the GM. & that the delivery drivers were OFF on Wednesday. So my next 2 questions were: 1. Why would someone tell me that they were coming Wednesday to pick up my furniture? and 2. When was someone going to call me and let me know? Both of these questions were answered with "I'm sorry, but i dont know, I have to talk to the GM." -definitely not satisfying, and mind you Daniel actually assisted me initially and was very helpful and warming in the beginning. So by this time, I'm highly upset bc Wednesday was my only off day, and I needed the furniture gone. So Thursday, I talk to my job and they let me off early from work. I contact Aaron's around 3pm, and spoke to Natasha. Natasha has no knowledge as to what was going on, or what's been happening. She tells me that she would get to the bottom of things, and ignite some fire under someone to get this issue resolved. She stated that she would give me a callback. Today is Friday, 8/23/2019 it's almost 5pm and still NO ONE has reached out to me. I work the entire weekend, 12hr shifts, so no one is home during business hours. Now I have Aaron's furniture piled in my dining area in my apt. I promise you after I'm finish paying for the mattress and box spring, I will NEVER do business with Aaron's ever again. From Shreveport, LA to Kenner, LA and now Round Rock, TX...I've basically has the same experience at each location. I'm not sure if they just don't give a damn, but this WILL be my last time doing business with them. I'll still recommend individuals to Aaron's; however, it will be with much caution.
• AM

  Allen Moore

  May 31, 2019
  2.0
  Left me to myself for about the first 5 minutes i was there and when i started asking specific questions about pricing and lease information the answers given were vague. They definitely were preoccupied with other things. I was the only customer in the store at the time.

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